NOC Lead

22 hours ago


Surat, Gujarat, India Iamops Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role

We are seeking an experienced NOC Lead to build, mentor, and lead our Network Operations Centre (NOC) team in Surat. You will ensure 24/7 operational stability, manage incident responses, and drive a scalable, disciplined NOC function. Collaborate closely with DevOps, Cloud, and Client Success teams for proactive monitoring, efficient escalation, and SLA compliance.

Key Responsibilities:

  • Lead, mentor, and manage NOC engineers across 24/7 shifts.
  • Oversee incident response, escalation flows, and shift handovers.
  • Define and enforce SOPs, runbooks, and monitoring best practices.
  • Drive continuous improvement in alert handling, documentation, and reporting.
  • Collaborate with DevOps and Cloud teams for faster resolution.
  • Track KPIs (MTTR, FRT, SLA compliance, ticket quality).
  • Conduct performance reviews, training, and operational audits.
  • Manage NOC hiring, onboarding, and team culture.

Preferred candidate profile

Experience: years in IT Operations/NOC/Infrastructure support, with 3 - 4 years in a lead or Sr SRE role.

Technical Skills

  • Strong knowledge of monitoring tools (Datadog, Prometheus, Dynatrace, Zabbix, etc.).
  • Solid foundation in Linux/Windows servers, networking basics, and cloud platforms (AWS/Azure/GCP).
  • Familiar with scripting (Python, Shell) and automation concepts (Terraform, Ansible).

Leadership Skills

  • Proven ability to manage 24/7 operations, enforce accountability, and handle shift management effectively.
  • Strong incident management skills, with clear communication and stakeholder coordination.
  • Applies a data-driven approach to drive operational excellence and process improvements, while demonstrating decisive leadership and people management under pressure.


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