NOC Lead
2 days ago
Role
We are seeking an experienced NOC Lead to build, mentor, and lead our Network Operations Centre (NOC) team in Surat. You will ensure 24/7 operational stability, manage incident responses, and drive a scalable, disciplined NOC function. Collaborate closely with DevOps, Cloud, and Client Success teams for proactive monitoring, efficient escalation, and SLA compliance.
Key Responsibilities:
- Lead, mentor, and manage NOC engineers across 24/7 shifts.
- Oversee incident response, escalation flows, and shift handovers.
- Define and enforce SOPs, runbooks, and monitoring best practices.
- Drive continuous improvement in alert handling, documentation, and reporting.
- Collaborate with DevOps and Cloud teams for faster resolution.
- Track KPIs (MTTR, FRT, SLA compliance, ticket quality).
- Conduct performance reviews, training, and operational audits.
- Manage NOC hiring, onboarding, and team culture.
Preferred candidate profile
Experience: years in IT Operations/NOC/Infrastructure support, with 3 - 4 years in a lead or Sr SRE role.
Technical Skills
- Strong knowledge of monitoring tools (Datadog, Prometheus, Dynatrace, Zabbix, etc.).
- Solid foundation in Linux/Windows servers, networking basics, and cloud platforms (AWS/Azure/GCP).
- Familiar with scripting (Python, Shell) and automation concepts (Terraform, Ansible).
Leadership Skills
- Proven ability to manage 24/7 operations, enforce accountability, and handle shift management effectively.
- Strong incident management skills, with clear communication and stakeholder coordination.
- Applies a data-driven approach to drive operational excellence and process improvements, while demonstrating decisive leadership and people management under pressure.
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