Customer Success Manager

1 week ago

Bengaluru, Karnataka, India Leadgenerator Full time

About

is a US-based SaaS product company with headquarters in Palo Alto, California. As a leader in sales automation technology, we specialize in revolutionizing sales processes with our innovative Autonomous Autopilot Sales Agents. Dedicated to transforming how businesses generate leads, we focus on maximizing efficiency and driving growth. Our Bengaluru team is expanding, and we are seeking a dedicated Customer Success Manager to help us ensure client success and foster sustainable relationships.

Job Description:

As a Customer Success Manager at , you will be essential in nurturing and maintaining long-term relationships with our clients. Your role will focus on ensuring that clients achieve their business objectives using our platform, providing ongoing support, and guiding them through their journey to maximize satisfaction and retention. The position requires flexibility to work in US business hours to ensure alignment with our headquarters' operations and client interactions.

Responsibilities

:

  • Develop and maintain strong relationships with clients, understanding their unique needs and business processes.
  • Onboard new clients and provide training sessions to ensure they are fully equipped to use our Autonomous Autopilot Sales Agents effectively.
  • Monitor client health metrics, proactively identify opportunities for growth, and address potential issues before they become problems.
  • Collaborate with sales and marketing teams to ensure a seamless customer experience from initial contact to ongoing account management.
  • Gather client feedback to drive continuous improvement in our services and product offerings.
  • Manage customer renewal processes, ensuring high retention and satisfaction rates.
  • Create and deliver quarterly reports to clients on their progress and how they can further benefit from our platform.
  • Advocate for customer needs cross-departmentally, influencing product development and sales strategies based on customer feedback.

Qualifications

:

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • 3+ years of experience in a customer success, account management, or similar role in a technology or SaaS company.
  • Strong understanding of sales processes and CRM systems.
  • Exceptional interpersonal skills with a proven track record of building and maintaining relationships with clients.
  • Excellent communication and presentation skills.
  • Proactive problem solver with a strong analytical mindset.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Willingness to work in US business hours to coordinate with our team and clients in the United States.

  • Customer success manager

    2 weeks ago

    Bengaluru, Karnataka, India Gushwork Full time

    About Us:  builds AI agents to help SMBs around the world grow their businesses by automating their inbound marketing workflows. We are currently focused  on 2 industries: Manufacturing & Home Services and plan to eventually expand 

  • Customer Success Manager

    6 days ago

    Bengaluru, Karnataka, India Richpanel Full time

    Customer Success Manager - Strategic AccountsDescription:Quick Highlights:Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate customer support, reduce costs, and deliver effortless CX at scale.Reports to: Head of Customer...

  • Customer Success Manager

    4 days ago

    Bengaluru, Karnataka, India Graphy Inc. Full time

    Job Description: Senior Customer Success Manager (Graphy Inc., On-site)Location:Domlur, Bengaluru.Team:Customer Success & Key Account ManagerExperience:4–7 yearsType:Full-timeAbout the RoleWe are looking for aSenior Customer Success Manager (Sr. CSM) to strengthen and scale our Customer Success function. In this mid-senior role, you will guide a team of...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India SkanAI Full time

    As a Customer Success Manager, you will be responsible to manage the full life cycle of customer journey resulting in customer satisfaction, revenues, and profitability goals. In this role, you will build trusted advisor relationships with your clients through deep understanding of their problems, demonstrable product and business process knowledge, highest...

  • Customer Success Manager

    6 days ago

    Bengaluru, Karnataka, India Netradyne Full time

    Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Richpanel Full time

    About the jobRichpanel is an AI-first customer service platform disrupting the $400B BPO market. By automating customer support and enabling brands to deliver effortless CX at scale, Richpanel helps e-commerce businesses reduce costs, increase automation, and grow sustainably.We're headquartered in Bangalore with a global customer base of 2,000+ brands....

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Stripe Full time

    About StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead....

  • Customer Success Manager

    2 days ago

    Bengaluru, Karnataka, India Talentiser Full time

    One of our Client is seeking a Technical Account Manager who will be responsible for working with and supporting the customer to derive Operational Value and Success from the Client solutions.Responsibilities will include primary responsibility, post initial Go Live, for the Day to DayFunctional, Operational and Usability enablement for Customers.The...

  • Customer Success Manager

    4 days ago

    Bengaluru, Karnataka, India Talon Full time

    ABOUT THE ROLE:As an APAC Customer Success Manager, you will collaborate closely with agile, technology-driven brands to help them maximize the value of their investment in Talon.One. You'll build strong relationships to drive product adoption and translate customer insights into actionable feedback. By aligning customers' marketing goals with our API-driven...

  • Customer Success Manager

    6 days ago

    Bengaluru, Karnataka, India Decode Age Full time

    Location:BengaluruFunction:Customer Success, Experience & SupportReporting To:Growth Head/ CEOAbout Decode AgeDecode Age is India's first longevity company, operating at the intersection of nutraceuticals, biotechnology, and digital health. We are creating a new category in preventive health and human longevity, with a fast-scaling D2C model and presence...