Customer Advocacy System Engineer

1 week ago

Bengaluru, Karnataka, India Nutanix Full time ₹ 1,50,000 - ₹ 28,00,000 per year

We are looking for motivators and go-getters who have a drive for continuous improvement and will be an advocate for our customers to communicate engagement insights to broader audiences. In this role, you will report to the Senior Director for Customer Advocacy Systems Engineering, who, along with the team, will assist and mentor you with many continuous opportunities for learning and career growth.

Your Role

  • To drive successful onboarding, adoption, and expansion of Nutanix solutions, ensuring customers achieve their business and technical goals
  • Cross-functionally collaborates and communicates across Nutanix departments (e.g., Sales, Channel, Support, Product Management), and leads cross-functional special projects (e.g., marketing, enablement) when required.
  • Ensure a high level of licensing management and activation for Nutanix customers
  • Analyse customer data (e.g., telemetry, customer conversations, support cases) to track adoption/consumption, to provide guidance and recommendations that will improve the customer experience and outcomes, and increase adoption
  • Build Progress Check-Ins for Customer Success Reps (CSRs) to drive customer conversations to ensure continued success
  • Gather insights and feedback through customer conversations to discover potential expansion opportunities and advocate customer requirements in the Nutanix ecosystem
  • Assist customers in optimizing their Nutanix deployments for performance, scalability, resilience, and business fit
  • Advise customers on new relevant features and ensure a high adoption rate
  • Prepare and deliver progress checks in coordination with CSRs
  • Conduct solution demonstrations and workshops for customers
  • Proactively coach team members on best practices to ensure the success of the team and every customer
  • Be a go-to customer expert on Nutanix solutions and become a Subject Matter Expert over time

What Youll Bring

  • Bachelor's degree or Certificate in Computer Science, Information Technology or relevant experience
  • 4 to 6 years of related experience
  • Excellent written and verbal communication skills: Youre able to work with a wide variety of people and collaborate with geographically distributed teams, effectively communicating to both technical and non-technical audiences everything from data points, and technical product details, to delivering critical feedback
  • Knowledge of application and server virtualization, and cloud services. Basic understanding of Cloud-Native or Modern Apps development technologies such as containers, Kubernetes, microservices, etc would be a definite plus
  • A passion for technology and learning with a can-do attitude
  • Flexible and adaptable: You embrace ambiguity and can adapt to change or new situations
  • Ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team.
  • A customer-first mindset: You're passionate about delivering a high-quality support experience and providing customers with the products they need to succeed. You are focused on value-added interaction with our customers toward ensuring the effective adoption of our subscription products. The ideal candidate is passionate about serving customers
  • Must be able to travel up to 25% of time predominantly in territory and event-based opportunities

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