Guest Service Associate

5 days ago

Delhi, Delhi, India IHG Hotels & Resorts Full time ₹ 3,00,000 - ₹ 4,50,000 per year

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

  • Kicking off truly memorable guest experiences with the warmest of welcomes
  • Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  • Taking, managing, and receiving payments for guest bookings
  • Making the check-in and check-out process feel swift and seamless
  • Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
  • Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Guest Service Associate

    2 weeks ago

    Delhi, Delhi, India The Innkeeping Co. Hotels Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    F&B Service Associate – The Innkeeping Co. Hotels, KasauliThe Innkeeping Co. Hotels is looking for a passionate F&B Service Associate to join our team at Delhi / Kasauli / Jaipur. We are seeking team members who share our love for genuine service and memorable experiences.Role Overview:As an F&B Service Associate, you will be part of our dining team,...

  • Guest Service Associate

    5 days ago

    Delhi, Delhi, India Naukri Hospitality Jobs Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    We are looking for a highly motivated and detail-oriented individual to join our team as a Guest Service Associate in Housekeeping. This role is suitable for freshers with 0-1 year of experience.Roles and ResponsibilityProvide exceptional guest service and ensure customer satisfaction.Maintain high standards of cleanliness and hygiene in guest rooms and...

  • Guest Service Associate – F&B

    7 days ago

    Delhi, Delhi, India Naukri Hospitality Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a highly skilled and experienced Guest Service Associate to join our team in the Hospitality industry. The ideal candidate will have excellent customer service skills and be able to provide top-notch service to our guests.Roles and ResponsibilityManage front desk operations, including handling guest inquiries and resolving issues...

  • Guest Service Associate

    2 weeks ago

    Delhi, Delhi, India Ekatra Hospitality Ventures Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Roles and Responsibilities* Ensure exceptional guest service by greeting guests, taking orders, serving food and beverages, and handling guest inquiries.* Maintain a clean and organized workspace, adhering to health and safety standards.* Collaborate with kitchen staff to ensure timely delivery of food orders.* Provide support to other departments as needed...

  • Guest Experience Expert

    2 weeks ago

    Delhi, Delhi, India Marriott International Full time ₹ 1,50,000 - ₹ 4,50,000 per year

    Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationJW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India, 110037ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARY – F&B and Event Service ExpertOur jobs aren't just about putting food on the table or...

  • Guest Delight Associate

    2 weeks ago

    Delhi, Delhi, India Atlys Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Atlys' mission is to enable every person on earth to travel freely.At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the...

  • Associate Director Event Services

    2 weeks ago

    Delhi, Delhi, India The Leela Ambience Convention Hotel Delhi Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionThe Leela Palaces, Hotels and Resorts, headquartered in Mumbai, operates twelve award-winning properties across India's major cities and leisure destinations. Each property uniquely embodies its location through art, culture, and cuisine, offering thoughtful services and immersive experiences. The Leela is celebrated for its true Indian...

  • Reservation Associate

    2 weeks ago

    Delhi, Delhi, India Naukri Hospitality Jobs Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We are looking for a highly skilled and experienced Reservation Associate to join our team in the hospitality industry. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests.Roles and ResponsibilityManage and coordinate reservations, ensuring accuracy and efficiency.Handle guest inquiries and...

  • Spa Service Expert

    1 day ago

    Delhi, Delhi, India Marriott International, Inc Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description POSITION SUMMARY Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels, these associates work to build an experience that is memorable and unique with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their...

  • Research and Development Associate for UNO Hotels

    2 weeks ago

    Delhi, Delhi, India Uno Hotels Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt Uno Hotels, we are committed to delivering exceptional service to create memorable stays that our guests will cherish always. Our hotels are designed to provide comfort and luxury, ensuring guests have a remarkable experience every time. We believe in hospitality that exceeds expectations.Role DescriptionThis is a full-time on-site role...