Cluster Operation Manager
3 days ago
Key Responsibilities:Primary Responsibilities:Team Coordination:
Supervise daily operations of 2–3 Project Owners and 6–8 Project Coordinators. Define daily targets, track performance, and provide regular updates.
Operational Management:Use tools like software or Excel to monitor and streamline execution processes.
Cross-functional Coordination:Collaborate with internal teams such as Design and Customer Delight for smooth project execution.
BOM Review:Analyze and validate Solar Bill of Materials.
Project TAT & Profitability:Support the Customer Success Owner in achieving timely project delivery and maximizing profit margins.
Follow-ups & Escalations:Ensure rigorous tracking of project milestones and stakeholder follow-ups.
Customer Relationship Management:Handle queries, ensure smooth communication, and achieve customer delight.
Installation Monitoring:Offer support to on-ground installation teams—both locally and across cities via remote monitoring tools.
KPI Management:Set performance KPIs and ensure team adherence.
Team Development:Encourage learning and development for continuous upskilling of the team.
Secondary Responsibilities:InC (Installation Crew) Onboarding & TrainingMaterial Management:Track procurement needs in coordination with the Purchase team
.Recruitment:Support the hiring process for Project Coordinators when needed
.Key Competencies:Behavioral (Must-Have):Positive attitude & problem-solving approachAbility to make tactical decisions under pressureStrong communication skills (English, Hindi, and local language)Team leadership and collaborative mindset
Behavioral (Good-to-Have):Experience with statutory compliance work
Technical (Must-Have):Proficiency in verbal/written communicationExpertise in solar technology & rooftop systemsAdvanced MS Office skills (Excel, Word, PowerPoint)Prior experience with operational monitoring software/tools
Technical (Good-to-Have):Experience in large C&I rooftop solar projects
Travel & Accommodation:Daily in-city travel required (own two-wheeler mandatory)Occasional intercity travel based on project needsMust arrange own accommodation
Job Types: Full-time, Permanent
Pay: ₹35, ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
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