Chief Operating Officer

7 hours ago

Tiruppur, Tamil Nadu, India TrueLedge Full time ₹ 18,00,000 - ₹ 30,00,000 per year

CHIEF OPERATING OFFICER (COO)

(3 STAR HOTEL)

Job Description

We are looking for CHIEF OPERATING OFFICER in our TIRUPPUR / COIMBATORE, 3 STAR HOTEL. The responsibilities shouldered would be technical, commercial, and administrative in nature, including.

Designation: CHIEF OPERATING OFFICER

Qualification: Any UG / PG / Engineering Graduates + MBA Hotel Management / Hotel industry qualification is added advantage

Gender: Male / Female Candidates

Experience: 15 to 20+ Years of Experience.

Job Location: Tirupur, Tamil Nadu

Job Type: Full Time | Permanent Job

Working Time: 9:30am to 7:00pm

Roles and Responsibilities:

Key Responsibilities of COO

  • TO BE THE CHANGE AGENT
  • Operational Excellence & Service standards
  • Develop, implement & monitor brand service standards (in Group of Hotels) to ensure consistency in Guest Experience
  • Improve Online ratings, & Strengthen Service Recovery process
  • Daily & Weekly Review Mtgs & Review of MIS w / Unit Heads
  • Weekly Business Review Mtg & Monthly MIS Review with Mg Director -
  • Property Rounds - w / Unit Head, HK & Engineers, Managers | upgradation plan -rooms & public areas
  • Monthly Calendar - F&B Promotions, Room offers Review Mtgs -with Digital Mktg Agency
  • Meeting Corporates & Key Clients
  • Build a performance driven culture| half yearly appraisals | reduce attrition & increase retention
  • Create Mission Statement | Focus on Organisation Values | Monthly L&D Calendar |Attend TH Mtgs | Introduce Industry Standards
  • Statutory Compliances | Food Safety Standards are met

Profile of COO

  • Experience years+ in the Hospitality Industry
  • Have worked as Cluster GM | Regional Operations Head |Leadership Roles for a minimum of 5 years in the mid economy chains as Lemon Tree, Fortune, Sarovar,
  • Age Group years & have the mindset to work & align with the Owner - (be his Business Partner)
  • Prior experience in Implementing Brand Standards
  • Proven track record in driving Rev PAR, F&B Revenues
  • Designing Guest Service Standards
  • Exposure to Digital Marketing & Revenue Mgnt
  • Financial Management Skills, Guest Centric Approach
  • Change Manager | Strong Communicator |Hands on Leader
  • Languages - English & Hindi - Knowledge of Tamil would be an advantage
  • In Charge of 3 Hotels in the mid economy segment -
  • Reporting - To Managing Director
  • Furnished Accommodation
  • Local travel - Company Car & Petrol Allowance

Job Types: Full-time, Permanent

Pay: ₹1,800, ₹3,000,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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