
Chief Operating Officer
7 hours ago
CHIEF OPERATING OFFICER (COO)
(3 STAR HOTEL)
Job Description
We are looking for CHIEF OPERATING OFFICER in our TIRUPPUR / COIMBATORE, 3 STAR HOTEL. The responsibilities shouldered would be technical, commercial, and administrative in nature, including.
Designation: CHIEF OPERATING OFFICER
Qualification: Any UG / PG / Engineering Graduates + MBA Hotel Management / Hotel industry qualification is added advantage
Gender: Male / Female Candidates
Experience: 15 to 20+ Years of Experience.
Job Location: Tirupur, Tamil Nadu
Job Type: Full Time | Permanent Job
Working Time: 9:30am to 7:00pm
Roles and Responsibilities:
Key Responsibilities of COO
- TO BE THE CHANGE AGENT
- Operational Excellence & Service standards
- Develop, implement & monitor brand service standards (in Group of Hotels) to ensure consistency in Guest Experience
- Improve Online ratings, & Strengthen Service Recovery process
- Daily & Weekly Review Mtgs & Review of MIS w / Unit Heads
- Weekly Business Review Mtg & Monthly MIS Review with Mg Director -
- Property Rounds - w / Unit Head, HK & Engineers, Managers | upgradation plan -rooms & public areas
- Monthly Calendar - F&B Promotions, Room offers Review Mtgs -with Digital Mktg Agency
- Meeting Corporates & Key Clients
- Build a performance driven culture| half yearly appraisals | reduce attrition & increase retention
- Create Mission Statement | Focus on Organisation Values | Monthly L&D Calendar |Attend TH Mtgs | Introduce Industry Standards
- Statutory Compliances | Food Safety Standards are met
Profile of COO
- Experience years+ in the Hospitality Industry
- Have worked as Cluster GM | Regional Operations Head |Leadership Roles for a minimum of 5 years in the mid economy chains as Lemon Tree, Fortune, Sarovar,
- Age Group years & have the mindset to work & align with the Owner - (be his Business Partner)
- Prior experience in Implementing Brand Standards
- Proven track record in driving Rev PAR, F&B Revenues
- Designing Guest Service Standards
- Exposure to Digital Marketing & Revenue Mgnt
- Financial Management Skills, Guest Centric Approach
- Change Manager | Strong Communicator |Hands on Leader
- Languages - English & Hindi - Knowledge of Tamil would be an advantage
- In Charge of 3 Hotels in the mid economy segment -
- Reporting - To Managing Director
- Furnished Accommodation
- Local travel - Company Car & Petrol Allowance
Job Types: Full-time, Permanent
Pay: ₹1,800, ₹3,000,000.00 per year
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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