Operations Lead

2 days ago

Bengaluru, Karnataka, India Truww Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Company Profile: At Truww, we are building the world's most trusted & customer-centric home interiors brand. By organizing an otherwise unorganized home interiors industry, which includes designers, carpenters, installers, etc. we deliver a delightful and hassle-free experience to new homeowners, with highly predictable costs, timelines, and quality. Thanks to our tech-empowered teams, who are committed to delivering efficiency at every step. Today, Truww operates from Bangalore and is aggressively planning to expand to other cities as well. Position Overview: We are seeking an experienced and dynamic Operations Lead to join our team. As the Operations Lead, you will play a crucial role in overseeing the successful execution of residential interior design projects. Your primary responsibilities will include managing a team of Project Managers and Site Supervisors, ensuring project timelines are met, and guaranteeing an outstanding customer experience.
Key Responsibilities: Team Leadership: ● Lead and manage a team of Project Managers and Site Supervisors. ● Provide guidance, support, and mentorship to ensure high performance and professional growth. Project Management: ● Oversee the end-to-end execution of residential interior design projects. ● Collaborate with the design team, warehouse, sourcing, and production teams to ensure seamless project flow. ● Conduct regular project reviews to identify and address any issues or delays. Coordination and Communication: ● Foster effective communication and collaboration between different teams involved in the project life cycle. ● Act as a liaison between the project team and other departments to streamline processes and resolve issues promptly. Timely Delivery:
● Develop and implement strategies to achieve on-time project handovers. ● Proactively identify potential delays and implement corrective actions to maintain project timelines. Quality Assurance: ● Ensure adherence to quality standards in project execution. ● Implement quality control measures to deliver impeccable design solutions to our clients. Customer Experience: ● Prioritize and enhance the overall customer experience throughout the project life cycle. ● Address customer concerns promptly and implement improvements based on feedback. Qualifications: ● Bachelor's degree in Business, Operations Management, or a related field. ● Proven experience in project management, preferably in the residential interior design or construction industry. ● Strong leadership and team management skills. ● Excellent communication and interpersonal abilities. ● Problem-solving mindset and ability to thrive in a fast-paced environment. ● Knowledge of interior design processes and materials is a plus.

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