Female Client Engagement Specialist for Salon

4 days ago

Sodepur Kolkata West Bengal, India Nandini Salon and Spa Full time ₹ 96,000 - ₹ 24,00,000 per year

Nandini Unisex Salon is a trusted name in family grooming and wellness services. We are committed to redefining beauty and providing top-notch experiences to our clients. Join our team and play a vital role in connecting with clients and enhancing their salon journey.

Job Responsibilities:

Client Communication:

  • Handle incoming calls professionally and provide information about our services, offers, and pricing.
  • Assist clients in scheduling, rescheduling, or canceling appointments

Appointment Management:

  • Confirm client bookings and send timely reminders.
  • Manage the salon's schedule to ensure smooth operations.

Feedback Collection:

  • Conduct follow-up calls to gather feedback on services.
  • Record client testimonials and assist in creating customer feedback videos.

Promotions & Upselling:

  • Contact potential and existing clients to inform them about new services, packages, and promotional offers.
  • Upsell premium services to enhance client satisfaction.

Reel & Video Content Creation:

  • Collaborate with the team to create engaging reels and short videos for social media, showcasing customer experiences and salon services.

Database Maintenance:

  • Maintain accurate records of client interactions and update the salon's database.
  • Ensure confidentiality of client information.

Key Skills Required:

  • Excellent communication skills in Bengali, Hindi, and English.
  • Polite and professional telephone etiquette.
  • Familiarity with Instagram and video content creation tools is a plus.
  • Organizational skills for managing appointments and client data.
  • Creative mindset for generating social media content.

Job Types: Full-time, Permanent

Pay: ₹96, ₹240,000.00 per year

Experience:

  • total work: 2 years (Required)

Location:

  • Sodepur, Sudpur, West Bengal (Required)

Work Location: In person

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