Female Client Engagement Specialist for Salon
4 days ago
Nandini Unisex Salon is a trusted name in family grooming and wellness services. We are committed to redefining beauty and providing top-notch experiences to our clients. Join our team and play a vital role in connecting with clients and enhancing their salon journey.
Job Responsibilities:
Client Communication:
- Handle incoming calls professionally and provide information about our services, offers, and pricing.
- Assist clients in scheduling, rescheduling, or canceling appointments
Appointment Management:
- Confirm client bookings and send timely reminders.
- Manage the salon's schedule to ensure smooth operations.
Feedback Collection:
- Conduct follow-up calls to gather feedback on services.
- Record client testimonials and assist in creating customer feedback videos.
Promotions & Upselling:
- Contact potential and existing clients to inform them about new services, packages, and promotional offers.
- Upsell premium services to enhance client satisfaction.
Reel & Video Content Creation:
- Collaborate with the team to create engaging reels and short videos for social media, showcasing customer experiences and salon services.
Database Maintenance:
- Maintain accurate records of client interactions and update the salon's database.
- Ensure confidentiality of client information.
Key Skills Required:
- Excellent communication skills in Bengali, Hindi, and English.
- Polite and professional telephone etiquette.
- Familiarity with Instagram and video content creation tools is a plus.
- Organizational skills for managing appointments and client data.
- Creative mindset for generating social media content.
Job Types: Full-time, Permanent
Pay: ₹96, ₹240,000.00 per year
Experience:
- total work: 2 years (Required)
Location:
- Sodepur, Sudpur, West Bengal (Required)
Work Location: In person
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