ServiceNow ITOM Developer

2 weeks ago

Bengaluru Greater Noida, India Kyndryl Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

  • ITOM Implementation:

  • Design and implement ServiceNow ITOM modules, including Discovery, Service Mapping, and Event Management, to gain comprehensive visibility into our IT environment.

  • Configure MID Servers and integrate them with diverse network devices, servers, and applications for automated asset discovery.

  • Define and deploy service maps to visualize relationships between IT components and ensure proactive incident management.

  • AIOps Integration:

  • Evaluate and implement AI-powered ITOM tools and functionalities to automate IT operations and optimize resource utilization.

  • Build workflows and automations leveraging anomaly detection, root cause analysis, and predictive maintenance capabilities.

  • Develop custom dashboards and reports to provide actionable insights for efficient problem resolution and performance optimization.

  • Technical Expertise:

  • Possess in-depth knowledge of ServiceNow ITOM modules, scripting languages (JavaScript, Jelly), and integration capabilities.

  • Understand network and system administration principles with practical experience in device discovery and troubleshooting.

  • Stay up-to-date with the latest advancements in AIOps and its integration with ServiceNow.

  • Collaboration and Communication:

  • Collaborate effectively with IT operations, network, and application teams to understand requirements and design optimal ITOM solutions.

  • Communicate technical concepts clearly and concisely to various stakeholders, ensuring alignment and buy-in.
  • Document configurations and procedures for future reference and knowledge sharing.

Preferred candidate profile

7+ years of hands-on experience in ServiceNow ITOM implementations.

  • Strong expertise in:

  • Discovery

  • Service Mapping

  • Event Management

  • Proficient in JavaScript, Jelly scripting, and API integrations.

  • Experience with MID Server configuration and troubleshooting.
  • Good understanding of networking protocols, server infrastructure, and IT operations.
  • Certified ServiceNow Administrator (CSA).
  • Certified Implementation Specialist Discovery or Service Mapping.
  • Excellent problem-solving, debugging, and analytical skills.
  • Experience with AIOps, ML-based analytics, or predictive maintenance tools.
  • Familiarity with CMDB health and governance frameworks.
  • Exposure to cloud environments (AWS, Azure, GCP) and discovery in hybrid setups.
  • Knowledge of ITIL v4 or other ITSM/ITOM best practices.
  • Experience with ServiceNow integrations (like SolarWinds, AppDynamics, Zabbix, etc.).
  • Prior involvement in Agile or DevOps environments.

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