Looking For Customer Support Executive

14 hours ago

Bengaluru, Karnataka, India JobShop Full time ₹ 22,000 - ₹ 32,000 per year

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Job Details:

Salary:

  • Freshers:22k
  • Experienced:32k
  • With saturday,Sun off
  • work location: Bommanahalli

Roles and Responsibilities

  • Handle customer calls to resolve their queries and concerns.
  • Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with internal teams to resolve complex customer issues that require escalation.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

  • 0-5 years of experience in BPO industry or related field (education/CSR).
  • Excellent communication skills in English language (written & spoken).
  • Ability to work on rotational shifts including night shifts.
  • Strong problem-solving skills with attention to detail.
  • Willingness to learn new processes quickly

Call HR Afreen On / or visit to explore other open positions with us

Role: Non Tech Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

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