Business Analyst
1 week ago
Role Description
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionize mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channeling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact.
As a Business Analyst at JPMorgan Chase within the International Consumer Bank, you will require a detailed understanding of retail cash payment processes, an investigative and analytical approach to problem solving, and an ability to work effectively with product, technology, and business teams to resolve incidents and develop new and enhanced processes.The role will support the build of tools as well as the resolution of operational issues and will be split between 'Build the bank' and 'Run the bank' activities.
The Cash & Card (C&C) operations team investigates and resolves complex payment incidents, monitors developments and trends across payment processing, and supports the build of new tools and processes to enhance the performance and efficiency of the C&C team.
Job responsibilities:
- Conduct complex enquiries and investigations for problems that frontline contact center teams cannot resolve.
- Provide required audit trail and documentation to support the work performed.
- Gather requirements and support the build of tools and processes to enhance the work of the C&C team
- Liaise with Development & other Operations teams to co-ordinate the C&C Ops journeys.
- Analyze current performance of the team and publish statistics and reports.
- Support and deliver training material for Contact Centre and Ops teams.
- Create and update playbooks for C&C Ops Team for new payment products.
Required qualifications, skills and capabilities:
- German language proficiency along with the European banking Industry experience in payments
- Good knowledge and understanding of SEPA scheme.
- Relevant knowledge and experience, ideally in a back office, middle office, operations, or similar function of a banking/financial services organization
- Willingness to learn new schemes and rulebooks to support Cash & Card Ops
- Diverse product knowledge, with an ability to develop an understanding of new products
- Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality
- Excellent communication and organizational skills
Preferred qualifications, skills and capabilities
- Strong analytical skills to analyze the information, identify the problems, and work towards finding the solutions
- Understanding of scheme for FPS / BACS / CHAPS / SWIFT / Mastercard rules will be an added advantage
- Ability to partner and influence across businesses and other support groups
- Control focus and mind-set at all times, whilst respectively challenging the status quo
- Attention to detail whilst being cognizant of materiality levels
- A relevant degree, accounting, or financial qualification would be beneficial
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