After sales executive

1 day ago

Ghaziabad, Uttar Pradesh, India Agrawal Elecrical solution Full time ₹ 1,80,000 - ₹ 2,16,000 per year

Job Title: Aftersales Executive

Department: Customer Service / Aftersales

Location: Sahibabad, Ghaziabad

Experience Required: 6 Months to 2 Years

Employment Type: Full-Time

Reporting To: Aftersales- Manager

Job Summary:

We are looking for a dedicated and customer-focused Aftersales Executive to join our team. The successful candidate will be responsible for ensuring customer satisfaction post-purchase, managing service and maintenance processes, handling complaints, and promoting aftersales products or services.

Key Responsibilities:

  • Act as the primary point of contact for customers after the sale has been completed.
  • Manage and follow up on customer service issues, complaints, or warranty claims to ensure timely resolution.
  • Coordinate with service teams, technicians, and parts departments to deliver a seamless aftersales experience.
  • Maintain records of service interactions, repairs, and customer feedback.
  • Promote and upsell service contracts, extended warranties, and accessories.
  • Monitor service performance metrics.
  • Ensure compliance with company policies, service standards, and warranty procedures.
  • Prepare and present aftersales reports to management.
  • Conduct customer satisfaction surveys and initiate improvement actions based on feedback.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, Mechanical Engineering, or related field.
  • Minimum 6 months of experience in aftersales, customer service, or a similar role.
  • Strong English communication and interpersonal skills.
  • Problem-solving attitude with a customer-first mindset.
  • Knowledge of CRM systems and service software is a plus.
  • Technical knowledge relevant to the product/service offered is an advantage.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

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