Enterprise Servicing Manager

2 weeks ago

Bengaluru, Karnataka, India Loop Health Full time ₹ 1,20,000 - ₹ 1,80,000 per year

  1. Claims Management: Manage the end-to-end claims process, from claim intimation, required documentation, coordination with the deputed surveyors, investigation, negotiation & settlement within expected timeline.

  2. Client Communication: Serve as the primary point of contact for clients regarding claims-related inquiries and updates, providing timely and accurate information.

  3. Policy Scrutiny: Review insurance policies to determine coverage, adequacy of sum insured and ensure compliance with policy terms and conditions.

  4. Vendor Management: Coordinate with external vendors such as adjusters, appraisers, valuers, risk management agencies and legal counsel to facilitate the claims process and ensure efficient resolution.

  5. Data Analysis: Analyze claims data to identify trends, patterns, and opportunities for process, coverage & price improvement.

  6. Risk Assessment: Identification & assessment of gap in cover opted in existing policy, arrange for risk management surveys, recommend process/measures to prevent/minimize potential loss to the client.

  7. Regulatory Compliance: Stay up to date on industry regulations and compliance requirements, ensuring adherence to legal and regulatory standards.

  8. Documentation: Maintain accurate and detailed records of business, claims activity including risk assessment, correspondence, and settlements.

  9. Client Advocacy: Advocate on behalf of clients to ensure fair and equitable claims settlements, negotiating with insurance companies as necessary.

10. CBA: Preparation & presentation of Cost Benefit Analysis to the clients with regards to clients insurance portfolio against incurred claim.Preferred candidate profileGraduate/Post-Graduate/Engineer with insurance qualification (Associate/Fellow) with minimum 2-3 years of experience in managing claims in any reputed general insurance company/insurance broker with proven track record.

Adequate working knowledge of Insurance line of products viz Motor, Fire, Marine, Liability, Health & Miscellaneous policies & claims management.

Risk management understanding & efficiency

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