Marketplace Executive
6 days ago
Job Title: Senior Executive - E-Commerce Marketplace
Company Name: Malabar Gold and Diamonds
Location: Mumbai - Andheri
Job Type: Full-Time | On-site
Experience Required: 2 to 4 years in e-commerce or marketplace operations
Qualification:
Graduate in Business, Commerce, or related field
(MBA or PGDM preferred)
Job Summary:
We are seeking a detail-oriented and proactive professional to manage and optimize operations across leading e-commerce marketplaces. This role includes managing listings, coordinating inventory, processing orders, handling claims, and improving customer experienceall critical for driving online sales growth and operational excellence.
Key Responsibilities:
1. Marketplace Management
Manage listings across Amazon, Flipkart, Myntra, Tata Cliq, etc.
Ensure product details, pricing, and images are accurate and optimized
Improve product visibility and ranking through platform tools
2. Order & Inventory Coordination
Oversee order processing and on-time dispatch
Work closely with warehouses and logistics for stock planning
Prevent inventory imbalances and coordinate replenishments
3. Claim Handling
Investigate customer claims related to damage, delivery delays, or product issues
Validate order data and platform policy terms
Provide resolutions or escalate disputes professionally
4. Customer Support & Resolution
Manage online feedback, returns, and complaint handling
Address refund queries and maintain high customer satisfaction
Required Skills & Competencies:
Hands-on experience with e-commerce portals and marketplace tools
Strong knowledge of ERP/OMS systems
Advanced MS Excel and data reporting
Excellent communication and issue resolution skills
Claim and order management experience
Ability to multitask and thrive in a fast-paced team environment
Send your CV to:
Subject line: *Application Marketplace Operations Senior Executive*
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