Marketplace Executive

16 hours ago

Mumbai, Maharashtra, India MALABAR GOLD & DIAMONDS Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Job Title: Senior Executive - E-Commerce Marketplace

Company Name: Malabar Gold and Diamonds

Location: Mumbai - Andheri

Job Type: Full-Time | On-site

Experience Required: 2 to 4 years in e-commerce or marketplace operations

Qualification:

Graduate in Business, Commerce, or related field

(MBA or PGDM preferred)

Job Summary:

We are seeking a detail-oriented and proactive professional to manage and optimize operations across leading e-commerce marketplaces. This role includes managing listings, coordinating inventory, processing orders, handling claims, and improving customer experienceall critical for driving online sales growth and operational excellence.

Key Responsibilities:

1. Marketplace Management

  • Manage listings across Amazon, Flipkart, Myntra, Tata Cliq, etc.

  • Ensure product details, pricing, and images are accurate and optimized

  • Improve product visibility and ranking through platform tools

2. Order & Inventory Coordination

  • Oversee order processing and on-time dispatch

  • Work closely with warehouses and logistics for stock planning

  • Prevent inventory imbalances and coordinate replenishments

3. Claim Handling

  • Investigate customer claims related to damage, delivery delays, or product issues

  • Validate order data and platform policy terms

  • Provide resolutions or escalate disputes professionally

4. Customer Support & Resolution

  • Manage online feedback, returns, and complaint handling

  • Address refund queries and maintain high customer satisfaction

Required Skills & Competencies:

  • Hands-on experience with e-commerce portals and marketplace tools

  • Strong knowledge of ERP/OMS systems

  • Advanced MS Excel and data reporting

  • Excellent communication and issue resolution skills

  • Claim and order management experience

  • Ability to multitask and thrive in a fast-paced team environment

Send your CV to:

Subject line: *Application Marketplace Operations Senior Executive*

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