Service Delivery Manager

1 week ago

Bengaluru, Karnataka, India Five9 Full time

Description :

Join us in bringing joy to customer experience.

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As an Implementation Engineer, you will

- Own the responsibility for the Implementation and MACD operations post implementation of our products into our customer's ecosystems.

- Communicate the functionality and implementation process at all levels from business users to technical engineers.

- Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.

- Implement, configure, and assess the our Acqueon software in the customers environment.

- Train and support user testing before moving into a production setting.

- Troubleshoot new and outgoing implementation issues while effectively communicating and updating client.

As an Implementation Engineer you will need :

- Understanding of omnichannel communication technologies and their role in the contact centre.

- Good listening and comprehension skills.

- Consultative approach with the end customer to implement the solution.

- A natural ability to dig in and resolve technical issues in a structured manner.

- A commitment to excellence in taking care of our customers.

- Experience in SQL is mandatory.

- Familiarity with IP Networking and RestAPIs.

- Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys.

- Previous experience with outbound contact centre products.

- Contact Center Outbound, AWS, Linux, Nginx, Redis.

- Contact centre product experience (dialler, ACD, IVR, etc).

- EHR Implementation Experience is preferred.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better we are.

Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here : https ://www.-five9.-com/pt-pt/legal.

Note : Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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