Customer Relationship Executive

1 day ago


Kaimanam Thiruvananthapuram Kerala, India Pioneer Bajaj Full time ₹ 1,44,000 - ₹ 1,68,000 per year

Department: Customer Service / Front Office

Location: Neeramankara

Industry: Automotive – Two-Wheeler Service Center

Job Summary:

The Customer Relationship Executive (CRE) is responsible for managing customer interactions at the service center, ensuring a smooth and satisfactory experience from vehicle drop-off to delivery. The CRE acts as a bridge between customers and the service team, addressing customer concerns, updating service status, and promoting additional services.

Key Responsibilities

1.Customer Handling:

  • Greet and attend walk-in customers professionally.
  • Understand customer service requirements and open job cards.
  • Explain service packages, estimated costs, and timelines.

2.Service Coordination:

  • Coordinate with technicians and the service manager to track service progress.
  • Update customers about delays, approvals, or issues with their vehicles.

3.Sales & Promotion:

  • Upsell value-added services (VAS) such as polishing, AMC (Annual Maintenance Contract), and accessories.
  • Promote service offers, loyalty programs, or extended warranties.

4.Documentation:

  • Maintain accurate records of job cards, invoices, and customer feedback.
  • Ensure proper billing and explain charges to customers.

5.Customer Follow-up:

  • Conduct follow-up calls for service reminders and post-service feedback.
  • Handle complaints and escalate unresolved issues to the Service Manager.

6.Daily Reporting:

  • Submit daily reports on job cards opened, vehicles delivered, and customer feedback.

Job Type: Full-time

Pay: ₹12, ₹14,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Provident Fund

Work Location: In person



  • Thiruvananthapuram, Kerala, India Pioneer bajaj Full time

    *Sales Executive Job Responsibilities 1: Builds business by identifying and selling prospects, maintaining relationships with customers. 2:Conduct market research to identify selling possibilities and evaluate customer needs 3:Actively seek out new sales opportunities through cold calling, networking and social media 4:Set up meetings with potential...


  • Thiruvananthapuram, Kerala, India New York Chicken Full time

    We are recruiting for an experienced **Customer Relationship Executive** to be responsible for engaging with key customers by building and preserving trusting relationships. As **Customer Relationship Executive** you will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be...


  • Thiruvananthapuram, Kerala, India Times Kerala Full time

    We are urgently seeking Customer Relationship Executive (Female) to join our dynamic team **Job Types**: Full-time, Permanent Pay: ₹10,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Commission pay - Performance bonus **Experience**: - total work: 1 year...


  • Thiruvananthapuram, Kerala, India Quess Corp Limited Full time

    **We Are Hiring!!!!!** **Customer Relationship Executive for telecom company** **Qualification: Degree no back logs( must have degree certificate)** **Work inside store** **Salary: 15k to 17k+ incentives** **Male/ female** **Age below: 29** **Freshers/ experienced** **Working time: 9.30 to 7** Pay: ₹13,000.00 - ₹15,000.00 per...


  • Thiruvananthapuram, Kerala, India SIVAJI MOTORS Full time

    A **Customer Relationship Executive** is responsible for managing and nurturing relationships with customers to ensure their satisfaction and loyalty. They serve as a point of contact for clients, addressing inquiries, resolving issues, and providing tailored solutions to meet customer needs. **Responsibilities**: - **Relationship Management**: Build and...


  • Thiruvananthapuram, Kerala, India GrazGroups Full time

    **Young and Smart Lady staffs (3 nos) as a Customer Relationship Executives for one of our Project in Thiruvananthapuram City is required for day shift and Smart Young male staffs (2 nos) for evening shift.** Interdepartmental : Shall be able to handle officials of various departments to collect information related to various complaints and get the updates...


  • Thiruvananthapuram, Kerala, India GrazGroups Full time

    **Young and Smart Lady staffs (3 nos) as a Customer Relationship Executives for one of our Project in Thiruvananthapuram City is required for day shift and Smart Young male staffs (2 nos) for evening shift.** Interdepartmental : Shall be able to handle officials of various departments to collect information related to various complaints and get the updates...


  • Vazhuthacaud, Thiruvananthapuram, Kerala, India NEEROZHUKKIL VAIDYASALA PVT LTD Full time

    **Job description** We are looking for an enthusiastic Customer Relationship Executive to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.. They must be comfortable presenting products or services over the phone as well as dealing with complaints and...


  • Thiruvananthapuram, Kerala, India Grandeur Aesthetics LLP Full time

    **Key Responsibilities**: - Make outbound calls to potential and existing customers for lead generation, sales, and service inquiries. - Handle customer queries and provide information about products/services. - Maintain detailed records of customer interactions and transactions. - Build and maintain strong customer relationships to ensure repeat business...


  • Thiruvananthapuram, Kerala, India Minayil group of companies Full time

    Female customer relationship executive Experience 5 years in construction Salary 30000 Contct 9400063721 **Salary**: ₹25,000.00 - ₹30,000.00 per month Schedule: - Day shift **Experience**: - total work: 5 years (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) Work Location: In person **Speak with the...