Customer Relationship Executive

1 week ago


Kaimanam Thiruvananthapuram Kerala, India Pioneer Bajaj Full time ₹ 1,44,000 - ₹ 1,68,000 per year

Department: Customer Service / Front Office

Location: Neeramankara

Industry: Automotive – Two-Wheeler Service Center

Job Summary:

The Customer Relationship Executive (CRE) is responsible for managing customer interactions at the service center, ensuring a smooth and satisfactory experience from vehicle drop-off to delivery. The CRE acts as a bridge between customers and the service team, addressing customer concerns, updating service status, and promoting additional services.

Key Responsibilities

1.Customer Handling:

  • Greet and attend walk-in customers professionally.
  • Understand customer service requirements and open job cards.
  • Explain service packages, estimated costs, and timelines.

2.Service Coordination:

  • Coordinate with technicians and the service manager to track service progress.
  • Update customers about delays, approvals, or issues with their vehicles.

3.Sales & Promotion:

  • Upsell value-added services (VAS) such as polishing, AMC (Annual Maintenance Contract), and accessories.
  • Promote service offers, loyalty programs, or extended warranties.

4.Documentation:

  • Maintain accurate records of job cards, invoices, and customer feedback.
  • Ensure proper billing and explain charges to customers.

5.Customer Follow-up:

  • Conduct follow-up calls for service reminders and post-service feedback.
  • Handle complaints and escalate unresolved issues to the Service Manager.

6.Daily Reporting:

  • Submit daily reports on job cards opened, vehicles delivered, and customer feedback.

Job Type: Full-time

Pay: ₹12, ₹14,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Provident Fund

Work Location: In person



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