Case Processing Executive

2 days ago

Pune, Maharashtra, India AM Infoweb Full time

Case Processing Executive (Spanish Specialist)

Experience: Minimum 1 year in Customer Support & Spanish Calling

Shift: Night Shift (7 PM4 AM / 8 PM5 AM / Occasionally 9 PM–6 AM)

Type: Full-time Location: AM Infoweb, Kalyani Nagar, Pune On-site (Self-

Travel Required)

Joining: Immediate Joiner.

Key Responsibilities:

  • Handle inbound calls from Spanish-speaking customers and provide timely resolution.
  • Perform case processing, including data verification, documentation checks, and record updates.
  • Accurately log all customer interactions into the CRM system.
  • Maintain a high level of professionalism and empathy during customer conversations.
  • Collaborate with internal teams for quick case closures or escalations. Ensure compliance with company processes and quality standards. Meet daily/weekly productivity and quality targets.

Required Skills & Qualifications:

  • Minimum 1 year of experience in customer support and Spanish calling (mandatory).
  • Strong verbal communication skills in Spanish and English.
  • Good typing speed, documentation, and case-handling skills.
  • Strong problem-solving ability and attention to detail.
  • Willingness to work night shifts as required.
  • Must be able to travel independently to and from the workplace. Immediate joiners only.

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