Manager, Supplier Intelligence

Assent is the supply chain sustainability management solution for the world's most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain risks while outsourcing the majority of their production. Shaped by regulatory experts, customers and suppliers, Assent is the foundation manufacturers need for cross-enterprise sustainability. At Assent, your work will help bring transparency, sustainability, and fairness to the global community. 

We're one of the fastest-growing technology companies - from $5 million to $50 million ARR in under five years As the global leader in supply chain sustainability management, we provide transparency into the supply chains of some of the world's largest and most successful companies, including 75 percent of Fortune 500 companies. In our most recent funding round, we raised $350 Million USD in funding led by Vista Equity Partners. This funding will allow us to continue to scale with purpose, and add exceptional talent to our already remarkable team. Assent is the first North American software company to achieve both B Corporation Certification and Advanced Status with United Nations Global Compact. This reflects our deep commitment to embed sustainability not only across our organization, but as part of how we drive positive impacts for our communities and the customers we serve.

The Manager, Supplier Intelligence will report to the Sr. Manager, Supplier Intelligence. The Manager, Supplier Intelligence will lead a team that will provide supplier analytics, build and maintain internal productivity tools, update, manage and enhance the internal supplier database. This team plays a key role in our efficiency and overall service delivery to our customers in Assent's Professional Services department. The Manager, Supplier Intelligence will work closely with the Sr. Manager, Supplier Intelligence to develop their team's technical and leadership skills, and to help navigate complex supplier scenarios.

Key Requirements and Responsibilities

• Manage the day-to-day operations of a Supplier Intelligence team. This includes but is not limited to:

  • Track and report on important business KPIs;  looking at trends, analyzing the data, and providing insights on the team's data 
  • Capacity planning; organize, prioritize, manage workload requirements and allocate resources to effectively accomplish the work
  • Create and maintain a roadmap for the team to execute tied to team OKRs and priorities;
  • Provide effective performance management through feedback, employee recognition, rewards, and progression plans for top talent
  • Encourage innovation, and improve the efficiency of business processes and procedures to enhance quality, efficiency, and productivity
  • Facilitate weekly team meetings and engage in bi-weekly 1:1s with team members as required;
  • Be an escalation point for any questions , conduct in depth investigations for deeper levels of understanding after escalations from clients and suppliers;
  • Create new work instructions and continuously update existing work instructions/processes
• Recruit, mentor and develop a high performing team that promotes a world-class supplier experience; 
• Collaborate with the Product and Engineering teams in order to plan the development of tools that can automate and facilitate the work of the Documentation Validation team in agreement with the best practices and technical requirements of the existing Assent product infrastructure;
• Promote and maintain a congenial, productive, collaborative and service-oriented work culture in the Supplier Success team;
• Actively engage with all teams within Professional Services to address any cross-team training gaps, or provide further knowledge of Supplier Success processes;
• Facilitate the assessment of team's knowledge, skill and ability for accomplishing tasks and projects;
• Create and provide training to the team/new members of the team, wherever there are training gaps;
• Establish, measure and report on the best tools, practices and processes for highly productive engagement with our customer's suppliers;
• Keep up with regulatory updates to best support our clients' suppliers

Your Knowledge, Skills and Abilities

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

• Bachelor's Degree/Higher diploma from recognized learning institution;
• 4+ years in software, data analytics, compliance, supply chain (or closely related) environments.
• 3+ years managing at least six direct reports-hiring, onboarding, setting goals (OKRs/KPIs), regular 1:1s and feedback, performance reviews, capacity planning/scheduling.
• Practical experience using BI platforms and Data management tools(Power BI, Tableau, Looker)
• Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups;
• KPI ownership: demonstrated improvements in on-time delivery, cycle time, throughput, defect/rework %, SLA attainment; turns trends into action with clear owners and timelines.
• Mentorship skills, ability to successfully transfer knowledge and skills to developing team members;
• Passionate interest in supporting the development of others, and the ability to provide feedback and guidance;
• Excellent interpersonal, negotiation and influencing skills, able to establish great cross-functional relationships in a collaborative environment with a diverse group of stakeholders; demonstrates a high level of professionalism
• You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
• You are naturally curious about technology or how things work;
• You are a critical thinker and can suggest, implement, and support efficient and effective operations;
• You are diligent and detail-oriented- you pay high attention to detail and you double-check everything;
• You have grit - you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;
• You consider yourself a lifelong learner - you have an insatiable thirst for knowledge, are always striving to self-improve, and are coachable

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

• Wellness: We believe that you and your family's well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

• Financial Benefits: It's not all about the money – well, it's a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

• Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.

• Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

• Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.