Manager / Deputy Manager - Medical Quality

3 days ago

Ghaziabad, Uttar Pradesh, India Max Healthcare Full time ₹ 12,00,000 - ₹ 18,00,000 per year

Core Responsibilities

Patient / Customer Care

  • To comply with the quality process & policies of the respective area.

Job Knowledge

  • To demonstrate effective application of technical & professional knowledge.

Process Orientation / Documentation

  • Coordination of NABH Committees meetings as per the calendar
  • Review Minutes of Councils meetings.
  • Ensure effectiveness of committee meetings.
  • Provide feedback to operations/clinical departments.
  • Collation & Submission of monthly reports & dashboard.
  • Preparation of action taken reports on various indicator.
  • Annual updation of policies and manuals
  • Oversee DNB Accreditations, Surveillance and re-accreditations in various specialties.

Accreditations: NABH

  • Support the planning and implementation of all requirements of accreditation

Audits & QI projects

  • Carry out routine audits of clinical areas / departments.
  • Provide feedback to departments.
  • Support and implement QI projects.
  • Closure of Non-conformities.
  • Quarterly NABH audit are conducted
  • To ensure continued compliance to closure submitted in the previous accreditation audit
  • Ensure passive and active medical documents audit
  • To ensure SLA monitoring.

Quality Assurance

  • Management of serious untoward incidents, complaints, issues of poor clinical performance and to promote patient safety.
  • RCA of Incident reporting, adverse incidents followed by corrective action and implementation of Preventive action.

Medical Policies and Standards

  • Dissemination, Implementation, Training of Organization policies and regular audits.

Clinical indicators and Performance indicator

  • To support the development, periodic review and improvement of NABH performance indicators.
  • Collation of CQI data along with RCA & CAPA

KEY PERFORMANCE INDICATORS

Measurable Deliverables

  • Audits
  • Accreditations NABH. NABL, AACI and other relevant Certifications

JOB REQUIREMENTS

Minimum Qualifications

  • Must possess at least a graduation degree in MBBS/ Dental/ AYUSH + Masters in Hospital Administration/ Health Management

Experience

  • Minimum 5 years of experience in any healthcare / hospital
  • Experience in Health Care Quality or Formal Quality of system like NABH/JCI/AACI/ISO 9001:2008 etc.

Behavioural Skills

  • Good Interpersonal skills.
  • Confident, assertive, problem solver & motivator.
  • Communication

Technical Skills

  • Team player and Process oriented.
  • People management skills
  • Proactive
  • Time Management

Language Skills

English, Hindi,

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