Support Engineer

1 day ago

Vadodara, Gujarat, India Hex Wireless Full time ₹ 2,00,000 - ₹ 8,00,000 per year

You will work as a member of the support team, who will be responsible for working collaboratively and individually to solve customer issues in a fast-paced, ever-changing, and complex environment.

Key Responsibilities:


• Provide accurate and efficient support to our customers with software and operating systems by researching and identifying applicable solutions, and demonstrating strong problem-solving skills.


• Deliver timely and clear communication to customers regarding the status of their inquiries, ensuring transparency and customer satisfaction throughout the support process.


• Confirm and report defects to the development team once the applicable analysis has been completed with the customer, facilitating seamless communication between support and development teams to ensure swift resolution of issues.


• Maintain comprehensive technical documentation for product solutions knowledge base, contributing to the continuous improvement of support resources and enabling efficient issue resolution.


• Support all components and processes of product software, demonstrating a comprehensive understanding of the product ecosystem and its functionalities.


• Assist with new and existing client software versions over the phone, Skype, and via web-conferencing (desktop sharing) within established SLAs and SLOs, ensuring smooth onboarding and minimal disruption to client operations.


• Take ownership of customer issues and proactively seek resolution while prioritizing overall customer satisfaction, demonstrating empathy and professionalism in all interactions.


• Collaborate with teams responsible for operating systems, databases, hardware, and product updates to ensure seamless integration and

deployment of updates to customers, contributing to the enhancement of product performance and reliability.


• Contribute to technical blog and content creation efforts, sharing insights, best practices, and troubleshooting tips to enhance customer knowledge and support self-service initiatives.

Skills and Qualifications:


• Bachelor's degree in CS or Electronics & Communication


• Fresher with a strong foundation in troubleshooting software and operating system issues.


• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively.


• Strong problem-solving abilities and a proactive approach to issue resolution.


• Ability to work effectively both independently and collaboratively in a team environment.


• Familiarity with remote support tools and technologies.


• A passion for continuous learning and professional development.

  • IT Support Engineer

    2 weeks ago

    Vadodara, Gujarat, India TSProtech Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title: Desktop Support EngineerLocation:Noida, UPExperience:2–5 YearsAbout the Role:We're looking for a proactive IT Support Engineerto ensure seamless IT operations by providing end-user support, maintaining systems, and ensuring smooth functioning of hardware, software, and networks. You'll play a key role in keeping our technology reliable, secure,...

  • Support Engineer

    5 days ago

    Vadodara, Gujarat, India AME Techcd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Seeking a Support Engineer to provide tech support, maintenance, and installation for security systems (CCTV, access control, alarms). Requires experience in surveillance, networking, troubleshooting, and fieldwork. Diploma/Degree in IT/ElectronicsAnnual bonusFood allowanceProvident fund

  • Desktop Support Engineer

    7 days ago

    Vadodara, Gujarat, India VyntraPro Innovations Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Hiring: Desktop Support Engineer – L2 | Vadodara, Gujarat | 3+ Years ExperiencePosition: Desktop Support Engineer (Level 2)Department: Information TechnologyJob Summary:We are looking for an experienced Desktop Support Engineer (Level 2) to join our IT team. In this role, you will provide advanced technical support, resolve complex issues, and ensure the...

  • Sales Support Engineer

    3 days ago

    Vadodara, Gujarat, India Axtel Industries Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    About Us:Axtel Industries Ltd is a leading provider of process and engineering solutions for the food industry in India. With over 30 years of experience, we specialize in delivering comprehensive solutions across the food processing value chain — from handling raw ingredients to final-stage processing. Our commitment to quality and innovation has made us...

  • Firewall Support Engineer

    5 days ago

    Vadodara, Gujarat, India VikingCloud Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Location : Vadodara (on Call Support). Shift Time : Rotational Shift (24/7). Work Mode : Work from office. This Position : Firewall support Level 1 provides excellent customer service for a fast-paced multitasking service desk environment that supports remote access internet VPN products, managed security and network services, Software as a...

  • Technical Support Engineer

    1 day ago

    Vadodara, Gujarat, India Tradesec AMC Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Overview As a Technical Support Engineer, you will play a crucial role in providing technical assistance and support to customers with hardware and software systems. This position is essential in ensuring the smooth functioning of technical systems and enhancing customer satisfaction through timely and effective solutions.Key responsibilitiesRespond to...

  • Technical Support Engineer

    4 days ago

    Vadodara, Gujarat, India AIM Solder Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionPAI-AIM Solder (India) Pvt. Ltd. (Formerly Persang Alloy Industries Pvt. Ltd.) is a joint venture between Persang Alloy Industries (PAI) and AIM Solder, combining local manufacturing excellence with global reach and technical leadership. With PAI's advanced production capabilities in India and full alignment with AIM's worldwide quality...

  • Camascope-L2 Support Engineer

    3 days ago

    Vadodara, Gujarat, India Nexthire Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Role Title:L2 Support EngineerReporting to:HEAD OF ENGINEERINGLocation:BARODA, India Job Type:Permanent About usCamascope is a fast-growing technology company focused on empowering the care and medication sector with technology. We are a team of talented, caring, and ambitious individuals who are committed to making a difference in care. Our ecosystem...

  • Engineer, Service Sales Support

    2 weeks ago

    Vadodara, Gujarat, India Valmet Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Are you an enthusiastic, self-driven, and result-oriented professional who wants to help improve our customers' performance? We are looking for a Engineer, Service, Sales Support to join our team in Vadodara. In this role, you will: Key Responsibilities:1. Provide best technical advice to the sales and service team and customers to develop, sell, and...

  • Technical Project Manager 3

    2 weeks ago

    Vadodara, Gujarat, India CDT Software Support Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & responsibilitiesOwning the full software development lifecycle, collaborating with team and business owners, and providing technical and functional direction to engineers.Define project scope, goals, and deliverables in collaboration with stakeholders.Develop project schedules and timelines and ensure timely completion of tasks.Monitor project...