Manager/ Senior Manager

19 hours ago


Kolkata, West Bengal, India Imerit Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

Manager/ Senior Manager Global Workforce Scholars Platform

Location: Remote (Global) — frequent overlap with Americas/EMEA time zones

Reporting to: Director HR

Role type: Full-time

Team: Will be an individual contributor who works closely with multiple stakeholders.

Role summary

Lead end-to-end HR and operations for our global Scholars workforce — lifecycle management, compliance, vendor & program operations, and people analytics to scale a high-quality, compliant Scholars platform.

Key responsibilities

  • Own the full Scholars HR lifecycle ( onboarding verification, engagement management, offboarding and audits).
  • Build, run and continuously improve operational processes, SLAs and vendor relationships that support rapid scale while minimizing risk.
  • Ensure local compliance across multiple markets (contracts, background checks, data/privacy) working with legal and external partners.
  • Work with Workforce management and Talent Acquisition to help in design and operationalize workforce planning and capacity models for cyclical demand spikes and long-tail projects.
  • Create and maintain dashboards and KPIs (cost per engagement, fill rates, quality metrics, retention, time-to-activate) and translate analytics into business recommendations.
  • Partner with Product/Engineering to optimize platform flows (scholar experience, verification, payouts, issue resolution).
  • Own escalations and continuous improvement for quality, fraud prevention and dispute resolution processes.
  • Deliver training/materials, documentation for internal stakeholders and Scholars; run periodic program reviews and audits.

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