
Manager/ Senior Manager
2 days ago
Role & responsibilities
Manager/ Senior Manager Global Workforce Scholars Platform
Location: Remote (Global) — frequent overlap with Americas/EMEA time zones
Reporting to: Director HR
Role type: Full-time
Team: Will be an individual contributor who works closely with multiple stakeholders.
Role summary
Lead end-to-end HR and operations for our global Scholars workforce — lifecycle management, compliance, vendor & program operations, and people analytics to scale a high-quality, compliant Scholars platform.
Key responsibilities
- Own the full Scholars HR lifecycle ( onboarding verification, engagement management, offboarding and audits).
- Build, run and continuously improve operational processes, SLAs and vendor relationships that support rapid scale while minimizing risk.
- Ensure local compliance across multiple markets (contracts, background checks, data/privacy) working with legal and external partners.
- Work with Workforce management and Talent Acquisition to help in design and operationalize workforce planning and capacity models for cyclical demand spikes and long-tail projects.
- Create and maintain dashboards and KPIs (cost per engagement, fill rates, quality metrics, retention, time-to-activate) and translate analytics into business recommendations.
- Partner with Product/Engineering to optimize platform flows (scholar experience, verification, payouts, issue resolution).
- Own escalations and continuous improvement for quality, fraud prevention and dispute resolution processes.
- Deliver training/materials, documentation for internal stakeholders and Scholars; run periodic program reviews and audits.
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