Technical Lead

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description
 

Genesys is looking for a highly driven Adaptive Planning Technical Lead for Genesys' Workday Adaptive Planning system. The successful candidate will ensure the smooth operation of Genesys' Adaptive Planning instances, manage system integrations, and provide technical support to our users.

In this role, you will work with the Planning Product Owner, business analysts, and key stakeholders to analyze current state needs and challenges, identify improvement and automation opportunities, design and implement planning system integrations, and participate in proof-of-concept efforts while enabling new product capabilities (out-of-the-box and custom).

Some details about what you'll do:

• Manage the configuration and maintenance of Genesys' Adaptive Planning instances
• Provide troubleshooting and technical support for end-users, addressing issues related to system performance, data accuracy, and application functionality
• Manage integrations between Adaptive Planning and other systems (Workday FINS, HCM) ensuring seamless data flow
• Administer user permissions and access controls ensuring appropriate use that aligns with business roles and IT systems governance
• Monitor system performance and health, implementing necessary enhancements to maintain optimal performance
• Maintain comprehensive documentation of system configurations, processes, and troubleshooting procedures
• Be a subject matter expert and train teammates/business personnel as needed. Create user guides to support effective use of adaptive planning tools and best practices
• Ensure systems comply with SOX/ITGC & SDLC standards in both development and support activities
• Support system testing (QA / SIT / UAT / E2E / Performance).

Requirements:

• 5+ years of experience in Planning (EPM/CPM) implementations such as Workday Adaptive Planning, Oracle EPBCS, Hyperion Planning or Anapla
• Experience with Adaptive REST APIs, JavaScript. SQL
• Prior experience building/modifying staging tables, custom cloud loaders
• Workday Custom Cloud Data Source (CCDS) experience (building, testing transformation, and deploying).
• Experience with Workday Data Management, Adaptive integrations to/from different source systems (Workday Financials, HCM, etc)
• Clear understanding of Workday concepts related to Levels, Attributes, Dimensions, Sheets and Accounts
• Demonstrated capability to utilize best practices to support Workday Adaptive configurations across different models
• Ability to solve highly complex problems by working with cross-functional teams from IT and business across different regions
• Ability to quickly adapt to changes and manage deadline pressure, ambiguity, and change effectively
• Ability to handle multiple tasks and adapt to changing priorities
• Self-motivated and able to work on critical tasks independently and as a member of a team
• Strong communication and interpersonal skills.

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About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit 

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.