Technical Lead

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job Description Genesys is looking for a highly driven Adaptive Planning Technical Lead for Genesys' Workday Adaptive Planning system. The successful candidate will ensure the smooth operation of Genesys' Adaptive Planning instances, manage system integrations, and provide technical support to our users.In this role, you will work with the Planning Product Owner, business analysts, and key stakeholders to analyze current state needs and challenges, identify improvement and automation opportunities, design and implement planning system integrations, and participate in proof-of-concept efforts while enabling new product capabilities (out-of-the-box and custom).Some details about what you'll do:Manage the configuration and maintenance of Genesys' Adaptive Planning instancesProvide troubleshooting and technical support for end-users, addressing issues related to system performance, data accuracy, and application functionalityManage integrations between Adaptive Planning and other systems (Workday FINS, HCM) ensuring seamless data flowAdminister user permissions and access controls ensuring appropriate use that aligns with business roles and IT systems governanceMonitor system performance and health, implementing necessary enhancements to maintain optimal performanceMaintain comprehensive documentation of system configurations, processes, and troubleshooting proceduresBe a subject matter expert and train teammates/business personnel as needed. Create user guides to support effective use of adaptive planning tools and best practicesEnsure systems comply with SOX/ITGC & SDLC standards in both development and support activitiesSupport system testing (QA / SIT / UAT / E2E / Performance).Requirements:5+ years of experience in Planning (EPM/CPM) implementations such as Workday Adaptive Planning, Oracle EPBCS, Hyperion Planning or AnaplaExperience with Adaptive REST APIs, JavaScript. SQLPrior experience building/modifying staging tables, custom cloud loadersWorkday Custom Cloud Data Source (CCDS) experience (building, testing transformation, and deploying).Experience with Workday Data Management, Adaptive integrations to/from different source systems (Workday Financials, HCM, etc)Clear understanding of Workday concepts related to Levels, Attributes, Dimensions, Sheets and AccountsDemonstrated capability to utilize best practices to support Workday Adaptive configurations across different modelsAbility to solve highly complex problems by working with cross-functional teams from IT and business across different regionsAbility to quickly adapt to changes and manage deadline pressure, ambiguity, and change effectivelyAbility to handle multiple tasks and adapt to changing prioritiesSelf-motivated and able to work on critical tasks independently and as a member of a teamStrong communication and interpersonal skills.#LI-Remote#LI-GR1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.