Asst. Manager Marketing
5 days ago
- Serve as the primary point of contact for customers, addressing their inquiries, service requests, and concerns promptly and professionally.
- Build and maintain strong relationships with existing clients to ensure satisfaction, trust, and repeat business.
- Collaborate closely with the Design, Production, Service, and Sales teams to ensure seamless customer communication and issue resolution.
- Coordinate and monitor after-sales service, including installation updates, commissioning feedback, and maintenance support.
- Gather and analyse customer feedback to identify areas of improvement in product quality and service performance.
- Prepare and maintain detailed customer communication records, visit reports, and service logs.
- Assist in managing warranty claims, replacements, and service escalation processes in coordination with internal departments.
- Support the Director and Marketing Department in customer satisfaction initiatives and relationship management strategies.
- Participate in client meetings, site visits, and review discussions to ensure high levels of service delivery.
- Develop and implement customer retention programs to enhance loyalty and strengthen brand reputation.
- Monitor key Customer Relationship KPIs such as response time, resolution rate, and satisfaction scores, and present reports to management.
Job Types: Full-time, Permanent
Pay: ₹300, ₹500,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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