IT/Security Support Specialist

Who We Are

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations.

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Who You Are

We are looking for a hungry and mission-driven IT/Security Support Specialist who will work closely with all key stakeholders, and play an important role as we continue to grow. Our team is passionate about security, and we are seeking an individual who is enthusiastic about all aspects of IT and Information Security.

Responsibilities

• Assist with employee onboarding and off-boarding

• Provide IT support to company staff and troubleshoot hardware and software issues

• Procure, setup and manage Mac and Windows laptops and other mobile devices

• Install and configure endpoint security solutions (MDM, AV, File System Encryption, DLP)

• Manage office audio-visual and video conferencing equipment

• Manage the local office network and firewall

• Support the physical access control system and the CCTV system

• Monitor and enforce adherence to corporate policies

• Create documentation for troubleshooting and IT self-service

• Providing evidence to internal and third party auditors for audits and assessments

• Stay current on emerging industry and technology trends

Preferred Qualifications

• BA/BS in Information Technology, Cyber Security, Computer Science, Information Systems, or a related field

• 1-3 years experience in an IT / Information security setting, or industry certifications

• 1-3 years experience administering macOS

• Experience with Jamf Pro and Google Workspace

• Experience with video conferencing tools such as Zoom and Microsoft Teams

• Comfortable setting up and maintaining audio-visual equipment

• Some experience with scripting languages (Bash, Shell, Python)

• Self-starter who aggressively looks for opportunities to improve processes and tools

• Excellent written and verbal communication skills

• Ability to interact and communicate with all levels across the organization

• Extremely organized and able to manage and prioritize multiple, time-sensitive projects

• Excitement and ability to thrive in a fast-paced, startup environment

Ontic Benefits & Perks

Competitive Salary

Medical Benefits

Internet Reimbursement

Home Office Stipend

Continued Education Stipend

Festive & Achievement Celebrations

Dynamic Office Environment

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at or call