General Manager

1 week ago

Mumbai, Maharashtra, India Franchise Alpha Full time ₹ 7,20,000 per year

Location: Mumbai (Hybrid)

CTC: Up to ₹60,000/month (₹720,000/year)

Reporting To: Director

Job Brief

We are seeking a proactive, organized, and sales-oriented General Manager - Sales & Operations to lead our sales and telemarketing team. This role is pivotal in driving performance across sales, service, and client relationship functions. The ideal candidate will have a strong track record of managing high-performing teams, aligning sales efforts to business targets, and ensuring seamless client servicing to boost revenue growth.

KRA & Performance Targets

As the team lead for Telemarketers & sales reps, your performance will be directly linked to team achievement. Monthly KRA targets include:

  • Conference Calls
  • Meetings Fixed
  • Sales Revenue

ResponsibilitiesTeam Management

  • Lead and mentor a team of three or more sales reps and telemarketers
  • Conduct performance reviews, training sessions, and KPI tracking
  • Set daily/weekly targets aligned with business goals

Sales Enablement

  • Oversee daily calling and lead follow-up activities
  • Support the team in qualifying leads, closing deals, and preparing proposals
  • Track conversions and pipeline health via CRM

Client Servicing & Relationship Management

  • Ensure quick response and resolution to client issues
  • Maintain high service standards and seamless project handovers
  • Encourage client loyalty and upsell opportunities

Process & Service Oversight

  • Monitor post-sales fulfillment and delivery
  • Conduct periodic satisfaction checks
  • Refine servicing SOPs to ensure consistency

Lead Management & CRM Oversight

  • Implement lead nurturing workflows
  • Audit CRM records and guide team members on follow-up discipline

Performance Monitoring

  • Analyze individual and team-level call, meeting, and conversion metrics
  • Create and implement action plans for underperformance

Strategy & Optimization

  • Propose workflow improvements and efficiency strategies
  • Align sales and client service with revenue goals

Reporting & Coordination

  • Generate weekly/monthly performance reports
  • Collaborate with content and marketing for campaign support
  • Participate in business planning meetings and progress reviews

Qualifications

  • 2+ years in sales operations, business development, or telesales leadership
  • Experience managing inside sales teams and achieving revenue targets
  • Proficiency in Zoho, HubSpot, or similar CRM platforms
  • Strong communication, mentoring, and client-facing skills
  • Graduate in Business, Marketing, or related discipline

Key Competencies

  • Sales Leadership & Target Orientation
  • Team Coaching & Performance Management
  • Client Retention & Relationship Building
  • Process Management & Optimization
  • CRM, Reporting, and Analytical Skills

Work Schedule

  • Days: Monday to Saturday
  • Hours: 10:00 AM – 7:00 PM
  • Model: Remote

Compensation & Benefits

  • Total CTC: Up to ₹60,000/month (₹720,000/year)
  • Perks:
  • Cell phone reimbursement
  • Paid sick leave

Job Types: Full-time, Permanent

Pay: Up to ₹60,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Internet reimbursement
  • Paid sick time
  • Paid time off
  • Work from home

Application Question(s):

  • Do you have own laptop & WiFI connection?

Willingness to travel:

  • 50% (Required)

Work Location: Remote

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