Associate Assistant Manager

Position Title Associate Assistant Manager - Trade Operations Function Group Finance Location Powai Shift Timing 11 am to 8 pm Role Reports to Assistant Manager Remote Hybrid in-Office Hybrid About General Mills We make food the world loves 100 brands In 100 countries Across six continents With iconic brands like Cheerios Pillsbury Betty Crocker Nature Valley and Haagen-Dazs we ve been serving up food the world loves for 155 years and counting Each of our brands has a unique story to tell How we make our food is as important as the food we make Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good For more details check out General Mills India Center GIC is our global capability center in Mumbai that works as an extension of our global organization delivering business value service excellence and growth while standing for good for our planet and people With our team of 1800 professionals we deliver superior value across the areas of Supply chain SC Digital Technology D T Innovation Technology Quality ITQ Consumer and Market Intelligence CMI Sales Strategy Intelligence SSI Global Shared Services GSS Finance Shared Services FSS and Human Resources Shared Services HRSS For more details check out We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow Job Overview Function Overview The Finance organization partners across General Mills to provide financial expertise to guide and govern the company We bring a distinctive skill set to help the company sustainably drive strong returns on investment whether that s brand investments capital investments or resource investments We hold ourselves accountable for the areas where we are uniquely positioned to drive results - what we call our Strategic Priorities - but we never lose sight of the fact that we only truly win when the company wins The Finance function operates as a global team through the partnership of a series of enterprise-focused and business-embedded groups For more details about the Function please visit this Purpose of the role Highly focused and result oriented leadership role to enable successful service delivery operations for Trade Payments Ability to look beyond conformity to SLA and deliver business value Candidates will be accountable to present MIS reports supported by insights to stakeholders and senior management effectuating strategy enhancing business relations The role also requires creating and sustaining an environment that fosters process improvement opportunities whilst motivating coaching mentoring and identifying training needs for team members Candidate should be well versed with knowledge of end-to-end Order Management process with a strong commitment to team environment dynamics and ability to contribute expertise and follow leadership directive at appropriate time in high demand situations Utilizes project management skills in coordination with organizational and relational abilities to promote excellence in teamwork and service Key Accountabilities Service Delivery Provide process expert service to team member also able to individually contribute as needed by the business Partner with Sales and ICS stakeholders to identify timesaving and cost-saving opportunities Reduction in the number of queries by providing solutions to the team thereby reducing the Days to Process Conduct calibration calls with the stakeholders to understand expectations provide feedback and reports Contribute to new process releases and system enhancements by providing insight and performing tests Monitor performance to ensure smooth functioning in accordance with the pre-set deadlines procedures and service standards SLAs and ensure accurate calculation Maintain the team s quality in service delivery by ensuring that it is updated on process knowledge providing expert technical referral support setting and conducting monthly product knowledge tests PKTs for team members Ensure Backups cross trainings in place for all processes Resolve process related issues with minimal involvement from General Mills U S and document issues involving US Process and manage all standardized and non-standardized client escalations by conducting research fact-finding and recommend mitigation control Conduct need assessment for the team members through audits and discuss errors escalations with the team with the objective of finding solution for mitigation Identify recommend and facilitate the implementation of process improvement initiatives to optimize efficiency Baseline the Service Level Agreement SLA for the previous months and arrive at revised targets whenever required Provide Regional Customer expiry and manage customer nuances Service Excellence Workflow Management Plan coordinate and supervise activities related to the distribution of work Assessment and allocation of incoming work in accordance with service levels and work prioritization matrix Reallocation of work due to any unplanned absenteeism to ensure delivery timelines Resolve and respond to escalations on a timely manner Ensure communication with stakeholders are timely and appropriate Update and maintain the team competency log to provide an accurate status of team competency matrix at all times To discuss workflow targets with individuals and provide relevant feedback to manager MIS Streamlining MI reports used in operations and preparation of Dashboard Proactively identify problems and present suitable solutions Ensuring compliance to internal and external regulations and procedures Preparing and analyzing daily and monthly reports for Service Delivery Ensure accurate and timely reporting to all stake holders Keep stakeholders informed of the progress made during peak workload critical months Knowledge Management Lead motivate counsel develop and coach newly recruited team members to meet their KPI s mainly accuracy Productivity Ensure strong clear process documentation and controls are in place review them every 6 months Performance review conducted on weekly basis for new entrants Ensure an error log in place to perform Error Analysis to suggest development plan Talent Org Weekly 1 1 with team members Conduct Month team meetings to update team on progress Issues feedback from Client GBS leadership team Lead develop and coach team members on their performance and personality Set clear Objectives at beginning of the year provide periodic feedback on the progress Others Lead and deliver on HMM goals as agreed with the business Educate and institutionalize CI tool implementation practices within process BCP SOX compliance - ensure compliance and documentation Minimum Qualifications Full-time graduation from an accredited university Mandatory Preferred Qaulifications Masters degree in finance Preferred Professional certifications Masters in finance commerce financial Certifications Required MBA Preferred Minimum 5 years of related experience required COMPANY OVERVIEW We exist to make food the world loves But we do more than that Our company is a place that prioritizes being a force for good a place to expand learning explore new perspectives and reimagine new possibilities every day We look for people who want to bring their best bold thinkers with big hearts who challenge one other and grow together Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what s next