Customer Training Specialist

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit:

What will you be doing?
As a key member of our product implementation and adoption teams, you will:

• Deliver engaging and effective training to Zenoti customers across various formats—live sessions, online webinars, and remote training.
• Design and develop e-learning content using tools such as Camtasia, Articulate Storyline, Adobe Captivate, and other industry-standard authoring platforms.
• Create standardized instructional materials and training curricula with clear learning objectives and measurable outcomes.
• Collaborate with customers to assess training needs and build tailored training plans, including schedules, content, and feedback mechanisms.
• Support product implementation remotely or onsite, ensuring smooth onboarding and adoption.
• Stay up to date with Zenoti's product features, business workflows, and market trends to ensure training content remains relevant and impactful.
• Analyze customer usage data, support tickets, and feedback to continuously improve training effectiveness.
• Contribute to the overall training strategy by defining and tracking key performance indicators and outcomes.
• Drive product adoption and customer satisfaction through high-quality training delivery and content creation.

What skills do you need?

• Proven experience in developing and delivering customer training for SaaS or enterprise-level applications.
• Proficiency in e-learning authoring tools such as Camtasia Studio, Articulate Storyline, Adobe Captivate, and familiarity with learning management systems (LMS).
• Strong instructional design background or understanding of adult learning principles.
• Excellent written and verbal communication skills.
• Strong customer service orientation and ability to work with global clients.
• Analytical thinking and problem-solving skills.
• Ability to manage customer expectations and work in a fast-paced, dynamic environment.
• Experience with SaaS platforms and enterprise software.
• Proficiency in MS Office tools.
• Bachelor's degree in Computer Science, Instructional Design, Education, or a related field.
• 3+ years of experience in a customer-facing training or instructional design role.
• Fluency in European or Southeast Asian languages is a plus.
• Willingness to travel up to 10%.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.