Manager/Senior Manager

4 days ago

Gurgaon, Haryana, India EXL Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role Manager/Sr. Manager

  • Should have 10+ years experience of operation management in fraud /risk investigation / banking customer service process
  • Experience in Managing team of 20+ employees in blended process of voice and back-office operations in any banking related process
  • Build strong team relationship within and across teams
  • Ensuring compliance with regulatory standards.
  • Ensuring compliance with company/client policies and guidelines.

Responsibilities

  • Analyzing team performance, manage all administrative task and provide coaching and feedback to team to deliver strong results
  • Manage team performance, conduct one on ones and provide constructive feedback to the team on improvement areas
  • Monitors numerous real-time queues related to credit card / debit card, check and online transactions across all products (checking/savings, credit cards, loans and Investment accounts)
  • Responsible for all aspects of reviews as it relates to lending and credit card applications, account openings, fraud referrals, and the review of transactional activity; inbound/outbound calls to confirm activity
  • Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
  • Contacts and effectively communicates with customers and internal partners to ensure all SLAs are achieved with little or no supervision.
  • Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity

Work Timings: the process is running in 3 shifts (Should be flexible to cover all).

  • Deputy Manager – IT/IS

    2 weeks ago

    Gurgaon, Haryana, India Senior Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionSenior is a UK based MNC and has operations in 12 countries and has 26 operating businesses worldwide serving number of markets. Senior's experienced manpower support, effective use of raw material as well as high technology enable it to deliver optimized components within a short development time and at most competitive prices.Senior...

  • Senior Manager Finance

    1 week ago

    Gurgaon, Haryana, India Antara Senior Living Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Employee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...

  • Senior Manager Product

    1 week ago

    Gurgaon, Haryana, India Antara Senior Living Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Employee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...

  • Relationship Manager

    4 days ago

    Gurgaon, Haryana, India Artha Senior Care Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionArtha Senior Care is a leading provider of Assisted Living and senior care services, dedicated to enhancing the lives of senior citizens. We strive to deliver exceptional care, comfort, and hospitality to our residents. Our goal is to ensure that seniors live with dignity and convenience while receiving personalized attention that caters...

  • Manager

    1 week ago

    Gurgaon, Haryana, India Antara Senior Living Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Employee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...

  • Senior UI/UX Designer

    2 weeks ago

    Gurgaon, Haryana, India Antara Senior Care Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About Antara AgeasyAntara Ageasy, a brand by the Max Group, is India's first holistic marketplace for senior care products & services. From mobility aids to health and wellness essentials, we empower seniors and caregivers with thoughtfully curated, high-quality solutions delivered right to their doorstep.Antara is pioneering integrated senior care in India...

  • Content Manager

    1 week ago

    Gurgaon, Haryana, India Antara Senior Living Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Employee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...

  • Category manager

    1 week ago

    Gurgaon, Haryana, India Antara Senior Living Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Employee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...

  • Manager- Legal

    1 week ago

    Gurgaon, Haryana, India Antara Senior Living Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Employee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...

  • Senior Manager

    1 week ago

    Gurgaon, Haryana, India eDataBae Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position:Senior Manager ( Investments)Exp: 3+ YearsWorking Mode:WFO, 5 DaysLocation:GurgaonAbout The RoleTheSenior Manager – Investmentswill play a pivotal role in originating, evaluating, and executing investment opportunities in listed corporate bonds. This role requires ownership of the end-to-end investment process—from business development and...