Business Process Lead

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description

Business Process Lead

Noida-India

Ensures smooth operation and continuous improvement of a business-critical application across segments. They provide technical support, maintain project documentation, and drive user satisfaction through proactive engagement. Strong relationship-building and multi-channel communication are key to managing diverse stakeholders. The role involves analysing performance data, enhancing customer experience, and supporting data governance. Content creation and strategic messaging are essential to promote system updates and maintain relevance.

 You will Report to the Manager.

Responsibilities:

1. Technical Support

• Good Knowledge of Database and Power Platform solution.
• Provide prompt and effective technical assistance to users.
• Troubleshoot and resolve system functionality issues.
• Implement system updates, patches, and configuration changes.
• Monitor system performance and proactively identify potential issues.
• Deliver ongoing training and support to enhance user proficiency.

2. Project Maintenance

• Maintain and update project documentation to reflect system changes and new features.
• Incorporate user feedback and evolving requirements into system enhancements.
• Coordinate with stakeholders to ensure uninterrupted project operations.
• Ensure all project content remains current and relevant.

3. Relationship Management

• Build and nurture strong relationships with internal and external stakeholders.
• Communicate effectively with both technical and non-technical audiences.

4. Reporting & Analysis

• Generate regular reports on system performance and user feedback.
• Analyze data to identify trends and improvement opportunities.
• Design and maintain dashboards for real-time insights into key performance indicators (KPIs).

5. Customer Experience Ownership

• Drive faster issue resolution and deliver an effortless user experience.
• Strengthening customer engagement through proactive communication and support.

6. Multi-Channel Communication

• Demonstrate effective communication across phone, email, chat, and service ticket platforms.

7. Data Governance & Content Creation

• Support data governance initiatives to ensure data integrity and compliance.
• Create engaging marketing content to promote new features and updates.
• Develop high-quality, professional presentations and communication materials.

The Essentials - You Will Have:

• Bachelor of Science in Computer Science, Computer Engineering, or any other Engineering or graduates
• Act as the liaison between business teams and RPA/Automation developers.
• Gather and validate requirements, ensuring clarity for technical implementation.
• Ensure compliance with governance and quality standards for automated solutions.
• Provide feedback and continuous improvement recommendations post-implementation.
• Inspires and aligns cross-functional teams toward achieving customer satisfaction, regulatory/IT compliance, and continuous improvement goals.
• Provides expert guidance to delivery teams on automation framework/model and risk mitigation.
• Recognizes and celebrates projects' achievements, reinforcing a culture of excellence and continuous learning.

The Preferred - You Might Also Have:

• 3 to 6 years of relatable work experience in a fast-paced business environment
• Strong troubleshooting and technical support skills.
• Experience maintaining project documentation and managing system updates.
• Excellent stakeholder communication and relationship-building abilities.
• Proficiency in reporting tools and dashboard creation.
• Familiarity with data governance and compliance standards.
• Skilled in creating engaging content and presentations.
• Comfortable with multi-channel communication platforms.

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. 
• Employee Assistance Program 
• Personalized wellbeing programs through our OnTrack program 
• On-demand digital course library for professional development

... and other local benefits

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.