Technical Support Engineer

3 days ago

Bahadurgarh, Haryana, India Welspring Universal Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients' satisfaction.

Your responsibilities:

  • Install, configure, monitor & maintain computer applications & networks
  • Configure operating systems.
  • Prioritize and manage the workflow along with resolving issues related to the network
  • Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion
  • Design computer systems to meet requirements of the organization or clients.
  • Possess the ability to learn and work on changing and emerging technologies.
  • First point of contact for clients for issues concerning their computer systems and equipment.
  • Keep track of user's system issues until they are resolved by adhering to the agreed timelines.
  • Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
  • Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
  • Provide accurate feedback to customers promptly.

Ensure proper logging of all issues.

  • Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
  • Document technical knowledge in the knowledge database.
  • Train people on how to use different types of systems.
  • Monitor daily performance of technical systems.
  • Help organizations deploy new software or hardware systems.

Skill sets/Experience we require:

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field

Pedigree:

  • Bachelors/Masters in Computer Science, Software Engineering, Information Technology or any other related discipline
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

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