WFM Short-Term Forecaster

1 week ago


Bangalore KA IN Gainwell Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Workforce Management - Forecasting

Workforce Management (Forecasting) Date –

Location – Remote India

Timing - Shift Timings - US Time (9 hours shift between 7AM-7PM EST)

Req ID

A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand within a short time frame, usually focusing on daily or weekly timeframes; key responsibilities include monitoring call volume, average handle time, and other relevant metrics to generate accurate short-term forecasts, identifying potential fluctuations in demand, and adjusting staffing levels accordingly to optimize service levels while managing labor costs.

Skills and qualifications for a WFM short-term forecasting role:

  • Strong analytical skills and proficiency in data analysis techniques
  • Experience with workforce management software and forecasting tools
  • Excellent communication and collaboration skills to effectively communicate forecasts to stakeholders
  • Understanding of contact center operations and key performance indicators (KPIs)
  • Proficiency in Microsoft Excel and other data analysis tools
  • Ability to work under pressure and adapt to changing conditions
Role & Responsibilities Data analysis:

Regularly reviewing historical call volume data, stakeholder behavior patterns, and other relevant metrics to identify trends and patterns for accurate forecasting.

Forecasting model creation:

Utilizing WFM software to build and maintain short-term forecasting models, adjusting parameters based on current trends and seasonal fluctuations.

Intraday adjustments:

Monitoring real-time call volume and service levels, making necessary adjustments to staffing schedules as

needed throughout the day.

Communication and collaboration:

Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained.

Performance reporting:

Generating reports on forecasting accuracy, identifying areas for improvement, and proposing adjustments

to forecasting methodologies.

Capacity planning:

Assessing potential impacts of events like promotions or holidays on staffing requirements and adjusting forecasts accordingl

Trend analysis:

Identifying emerging trends in stakeholder demand and incorporating them into short-term forecasts.

Experience LevelMid Level

  • bangalore, India Gainwell Technologies Full time

    Workforce Management (Forecasting) Location – Remote India A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand withina short time frame,...


  • bangalore, India Gainwell Technologies Full time

    Workforce Management (Forecasting) Location – Remote India A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand withina short time frame,...


  • Bangalore, Karnataka, India Gainwell Technologies Full time

    Workforce Management Forecasting Date - 19 09 2025 Location - Remote India Timing - Shift Timings - US Time 9 hours shift between 7AM-7PM EST Req ID - 32095 A WFM Workforce Management short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends allowing a company...


  • Bangalore, KA, IN, Gainwell Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Workforce Management (Capacity Planner) WFM - Capacity Planning In Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies. Key responsibilities of a WFM...

  • Revenue Manager

    2 weeks ago


    bangalore, India RivetStays Full time

    About Us RivetStays Ontario Inc. is a rapidly growing short-term rental management company specializing in high-quality vacation and corporate rentals across Ontario. We take pride in delivering seamless guest experiences and maximizing value for property owners. Learn more at Position Overview We are seeking a highly analytical and strategic Revenue...

  • Lead/Manager- WFM

    1 week ago


    Bangalore Rural, Bengaluru, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title: Workforce Planning Manager/Lead (WFM)– Contact CenterExperience: 8 + YearsIndustry: BPO / Contact Center / Customer Service OperationsAbout the RoleWe are seeking an experienced Workforce Planning and Forecasting professional to join our contact center operations team. The ideal candidate will be responsible for developing accurate headcount...


  • Bangalore, KA, IN, Gainwell Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Workforce Management Analyst Workforce Management A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor...

  • Analyst - Forecasting

    3 weeks ago


    Bangalore, Karnataka, India AstraZeneca Full time

    Job Title Analyst - ForecastingCareer Level - C3Introduction to roleAre you ready to make a significant impact in the world of biopharmaceuticals At AstraZeneca we are dedicated to the discovery development and commercialization of life-changing medicines As part of our Global Business Service GBS team within Finance you will be at the forefront of...


  • bangalore, India TOP MNC Full time

    We are hiring for TOP MNC for Workforce Management- Capacity Planning & Forecasting. Please Note- Must have strong experience in Capacity Planning & Forecasting.Location - BangaloreExperience - 8 - 16 Years8- 16 Years- 14LPA (Assistant Manager)- People Management experience- added advantageNotice Period - Immediate - 45 Days max.Shift - UK Shift.Please Note-...


  • Bangalore, India TOP MNC Full time

    We are hiring for TOP MNC for Workforce Management- Capacity Planning & Forecasting. Please Note - Must have strong experience in Capacity Planning & Forecasting. Location - Bangalore Experience - 8 - 16 Years 8- 16 Years- 14LPA (Assistant Manager)- People Management experience- added advantage Notice Period - Immediate - 45 Days max. ...