WFM Short-Term Forecaster

1 week ago


Bangalore KA IN Gainwell Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Workforce Management - Forecasting

Workforce Management (Forecasting) Date –

Location – Remote India

Timing - Shift Timings - US Time (9 hours shift between 7AM-7PM EST)

Req ID

A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand within a short time frame, usually focusing on daily or weekly timeframes; key responsibilities include monitoring call volume, average handle time, and other relevant metrics to generate accurate short-term forecasts, identifying potential fluctuations in demand, and adjusting staffing levels accordingly to optimize service levels while managing labor costs.

Skills and qualifications for a WFM short-term forecasting role:

  • Strong analytical skills and proficiency in data analysis techniques
  • Experience with workforce management software and forecasting tools
  • Excellent communication and collaboration skills to effectively communicate forecasts to stakeholders
  • Understanding of contact center operations and key performance indicators (KPIs)
  • Proficiency in Microsoft Excel and other data analysis tools
  • Ability to work under pressure and adapt to changing conditions
Role & Responsibilities Data analysis:

Regularly reviewing historical call volume data, stakeholder behavior patterns, and other relevant metrics to identify trends and patterns for accurate forecasting.

Forecasting model creation:

Utilizing WFM software to build and maintain short-term forecasting models, adjusting parameters based on current trends and seasonal fluctuations.

Intraday adjustments:

Monitoring real-time call volume and service levels, making necessary adjustments to staffing schedules as

needed throughout the day.

Communication and collaboration:

Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained.

Performance reporting:

Generating reports on forecasting accuracy, identifying areas for improvement, and proposing adjustments

to forecasting methodologies.

Capacity planning:

Assessing potential impacts of events like promotions or holidays on staffing requirements and adjusting forecasts accordingl

Trend analysis:

Identifying emerging trends in stakeholder demand and incorporating them into short-term forecasts.

Experience LevelMid Level

  • bangalore, India Gainwell Technologies Full time

    Workforce Management (Forecasting) Location – Remote India A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand withina short time frame,...

  • Manager WFM

    2 weeks ago


    bangalore, India [24]7.ai Full time

    Job Summary We are seeking a dynamic and experienced Manager – Workforce Management (WFM) to lead and optimize workforce planning operations across our customer support or operations functions.The ideal candidate will have deep expertise in volume forecasting, capacity/resource planning, scheduling, real-time management (RTM), and reporting, along with...

  • Manager WFM

    1 week ago


    bangalore, India [24]7.ai Full time

    Job Summary We are seeking a dynamic and experienced Manager – Workforce Management (WFM) to lead and optimize workforce planning operations across our customer support or operations functions. The ideal candidate will have deep expertise in volume forecasting, capacity/resource planning, scheduling, real-time management (RTM), and reporting, along with...

  • Tactical Scheduler

    5 days ago


    Bangalore, KA, IN, Gainwell Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    WFM - Tactical Scheduler / Forecaster Summary: A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand within a short time frame, usually focusing...


  • bangalore, India TP Full time

    Job Summary: The Workforce Management (WFM) Manager is responsible for overseeing and optimizing all aspects of workforce planning, scheduling, and real-time management. This role involves leading a team of WFM professionals, developing and implementing strategies to improve staffing efficiency, and ensuring that operational needs are met while maintaining...


  • Bangalore, KA, IN, Gainwell Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Workforce Management (Capacity Planner) WFM - Capacity Planning In Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies. Key responsibilities of a WFM...


  • Bangalore, Karnataka, India Gainwell Technologies Full time

    Workforce Management Forecasting Date - 19 09 2025 Location - Remote India Timing - Shift Timings - US Time Shift timing 4 30pm-1 30am - IST 7 30am - 4 30am - IST Req ID - 32095 A WFM Workforce Management short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends allowing a...

  • Lead/Manager- WFM

    1 week ago


    Bangalore Rural, Bengaluru, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title: Workforce Planning Manager/Lead (WFM)– Contact CenterExperience: 8 + YearsIndustry: BPO / Contact Center / Customer Service OperationsAbout the RoleWe are seeking an experienced Workforce Planning and Forecasting professional to join our contact center operations team. The ideal candidate will be responsible for developing accurate headcount...


  • Bangalore, KA, IN, Gainwell Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Professional 2, Workforce Management Summary In Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies. Your role in our mission Analyzing historical...


  • Bangalore, KA, IN, Gainwell Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Workforce Management Analyst Workforce Management A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor...