After Sales Support
2 weeks ago
Role & responsibilities
- Coordinate the onboarding process of new franchise partners and ensure timely machine installations.
- Act as the primary point of contact for daily issue resolution and operational queries.
- Build and maintain strong relationships with franchise partners, ensuring satisfaction and timely support.
- Track, document, and resolve technical or operational issues by coordinating with internal teams.
- Ensure smooth communication between franchisees and the Daalchini operations/support teams.
- Assist in training franchise partners on software, operations, and customer handling.
- Provide feedback and insights to improve franchise support processes.
Preferred candidate profile
Bachelors degree in any discipline.
13 years of experience in after-sales/service coordination, operations, or customer support.
Freshers with good communication and interpersonal skills are welcome to apply.
Strong understanding of local territory and language (Hindi/English required; regional language is a plus).
Excellent communication, problem-solving, and relationship management skills.
Prior experience in the vending machine industry, FMCG, or consumer products is a plus
Based in or willing to relocate to Noida.
Energetic, organized, and customer-oriented with a can-do attitude.
During your internship tenure, if your performance is good then the company offers you PPO.
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