Assistant General Manager or Leadership role with 10 To 15 years Exp

Sallaram Integrated Facility Management Services Pvt. Ltd

Assistant General Manager Job Description

Type

Manual

Routine

09th Aug 2025

Version

Created

Status

1.0

Classification

Review Date

Employee Name

09th Aug 2025

Active

Designation

Asst General Manager (AGM)

Job Description Assistant General Manager (AGM)

Reporting to: General Manager

Industry: Integrated Facility Management and Security Services

Experience Required: Minimum 3 to 4 years as Assistant General Manager or Leadership role

with 1015 years overall experience in Integrated Facility Management and Security Services.

Technical Knowledge: Strong proficiency in MS Office, basic knowledge of CRM software,

and familiarity with operational management systems.

Location: Hyderabad

Position Overview

The Assistant General Manager (AGM) will be responsible for overseeing the entire operations

of the Hyderabad region, managing a large workforce of over 1,000 employees. This role

demands exceptional leadership, strategic planning, and operational execution skills to ensure

smooth service delivery, client satisfaction, and revenue protection. The AGM will directly

supervise Zone Managers and Operations Officers, acting as the key operational head for the

region.

Key Qualifications

Education: Any Post Graduate with strong operational and managerial skills.

Languages: Proficiency in English, Hindi, and Telugu (preferred for local engagement).

¢ Experience:

o Minimum 3 to 4 years in an AGM or any leadership role.

o 10 to 15 years overall experience in Integrated Facility Management and security

Services.

¢ Technical Skills:

o Strong command of MS Office (Word, Excel, PowerPoint).

o Basic knowledge of CRM tools and operational management software.

o Good report preparation and presentation skills.

¢ Core Competencies:

o Leadership & people management.

o Client relationship management.

o Strategic planning and cost control.

o Strong problem-solving and decision-making skills.

Primary Roles and Responsibilities

1. Revenue Protection Prevent revenue leakage by ensuring 100% employee attendance

at all sites as per client requirements.

2. Manpower Strength Plan and increase the manpower strength to 1000 headcount by

the April 2026.

3. Daily Coordination Conduct daily conference calls with Operations Officers and

Zone Managers to review performance, resolve operational challenges, and align

priorities. Conduct Weekly review meeting to resolve the major operational challenges.

4. SOP Management Prepare Standard Operating Procedures for all new sites and

ensure existing sites have updated, accessible SOPs for smooth operations.

5. Payment Collection Actively coordinate with clients to ensure timely payment

realization and resolve billing disputes.

6. Client Relationship Management Maintain strong client relationships through regular

meetings, timely resolution of escalations, and continuous engagement.

7. Cost Efficiency Implement cost control measures across all sites while ensuring quality

service delivery.

8. KPI Achievement Ensure operational performance consistently scores 90% and

above on Key Performance Indicators.

9. Deployment Planning Strategically plan and execute manpower deployment for new

and existing sites based on operational needs.

10. New Site Surveys Personally or through team conduct surveys for new sites, assess

client needs, and submit detailed operational feasibility reports.

11. Client Retention & Cross Sell The role requires building and nurturing strong client

relationships to ensure long-term retention and satisfaction. The candidate should

proactively identify opportunities to cross-sell and upsell additional security and facility

management services based on client needs. By delivering tailored solutions and

maintaining consistent communication, the role aims to enhance client value and drive

business growth.

12. Employee Retention Maintain low attrition rates by fostering employee engagement,

recognition programs, and addressing workforce concerns.

13. Timely Documentation & Billing Oversee timely submission of attendance, duty

rosters, and invoices to clients for all sites.

14. Operational Scalability Ensure operational readiness for growth while maintaining

service quality and efficiency.

15. Manpower Sourcing Assist operation team in providing right and suitable candidates

for new and existing sites.

Secondary Roles and Responsibilities

1. Compliance & Record-Keeping Ensure 100% compliance in all site registers,

documentation, and legal requirements.

2. Training MIS Ensure the team average Training MIS score remains at or above

90% through consistent training, site visits and evaluation reports.

3. Review Meetings Participate in company review meetings, presenting operational

reports, performance insights, and improvement strategies.

4. Surprise Site Visits Conduct regular surprise site visits to monitor compliance,

operational standards, and service quality. Review the MER shared by trainer and take

necessary actions to resolve the operational challenges.

5. Continuous Improvement Identify cost-reduction and efficiency improvement

opportunities without compromising service quality.

Performance Expectations

¢ Maintain ¥ 2000 active headcount in the Hyderabad region at all times.

¢ Ensure zero manpower shortage at sites to avoid revenue loss.

¢ Achieve 90%+ KPI performance score consistently.

¢ Maintain client satisfaction through proactive engagement and high service quality.

¢ Implement robust cost control without service compromise.