Customer Service Executive

13 hours ago

Gurgaon, Haryana, India 7 Ocean Fitness Club Full time ₹ 2,40,000 - ₹ 3,60,000 per year

About the Role:

As the first point of contact for our members, you will embody the essence of luxury, wellness, and hospitality. Your role is to create a seamless, elevated experience — from the moment a guest walks in to the time they leave — ensuring every interaction reflects our brand's commitment to excellence.

Key Responsibilities:

  • Welcome members and guests with warmth, confidence, and professionalism.
  • Manage front desk operations including check-ins, bookings, and inquiries.
  • Coordinate with trainers, wellness specialists, and café teams to ensure effortless service flow.
  • Support membership consultations, renewals, and client engagement initiatives.
  • Uphold impeccable presentation standards and a refined member environment.

Requirements:

  • Graduate with 1–3 years of experience in luxury hospitality, wellness, or fitness.
  • Exceptional communication and interpersonal skills.
  • Polished grooming and a naturally service-oriented demeanor.
  • Comfortable working in a dynamic, high-end environment.
  • Knowledge of CRM or fitness management systems preferred.

What We Offer:

  • A sophisticated, wellness-focused workplace.
  • Opportunities for professional growth within a luxury brand.
  • Performance-based incentives and exclusive club benefits.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Experience:

  • Hospitality: 1 year (Preferred)

Work Location: In person

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