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Customer Support Executive

2 weeks ago

Gurgaon, Haryana, India Transcom Full time ₹ 4,80,000 - ₹ 7,20,000 per year

Roles and Responsibilities

  • Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide timely solutions.
  • Provide accurate information on products/services offered by the company to customers.
  • Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
  • Maintain records of all interactions with customers using CRM software.
  • Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

  • 0-5 years of experience in BPO voice process (inbound/outbound) or international voice process.
  • Strong communication skills with excellent verbal fluency in English language.
  • Ability to work flexible shifts including evenings, weekends, and holidays as per business requirements.