Infra-Server & Storage Support Lead

Key Responsibilities

1. Incident & Problem Management

• Serve as primary escalation point for L2 server and storage incidents.
• Lead incident triage, troubleshooting, and resolution for critical and complex issues.
• Conduct detailed root cause analysis (RCA) for recurring incidents and implement preventive measures.

2. Server Infrastructure Administration

• Manage Windows Server and Linux Server environments, including patching, updates, and performance tuning.
• Oversee VMware vSphere/ESXi administration — VM provisioning, migration (vMotion), clustering, and resource allocation.
• Ensure server security hardening and compliance with organizational policies.

3. Storage Administration

• Administer enterprise storage platforms (NetApp, Dell EMC, or equivalent).
• Perform provisioning, performance monitoring, snapshot management, and storage tiering.
• Plan and execute storage expansions, migrations, and optimizations.

4. Backup & Disaster Recovery

• Manage enterprise backup solutions (Veeam, Commvault, or equivalent), including job configuration, monitoring, and restore processes.
• Develop and test disaster recovery (DR) plans to ensure business continuity.

5. Change & Configuration Management

• Review and approve server and storage changes as per ITIL change management processes.
• Maintain accurate configuration documentation and system inventories.

6. Monitoring & Reporting

• Utilize monitoring tools to track server and storage performance, capacity, and availability.
• Generate monthly reports on SLA compliance, incidents, and performance trends.

7. Vendor & Stakeholder Coordination

• Liaise with hardware/software vendors for troubleshooting, firmware updates, and warranty/RMA processes.
• Work closely with other IT teams (network, security, applications) for cross-domain issue resolution.

8. Leadership & Mentoring

• Provide technical guidance and mentoring to L2 engineers.
• Assist in skills development and cross-training within the infrastructure team.

Qualifications & Skills

• Bachelor's degree in IT, Computer Science, or related discipline.
• 6–8 years of experience in server and storage administration, with at least 2 years in a lead or senior role.
• Hands-on expertise in Windows/Linux server management, VMware, and enterprise storage systems.
• Experience with backup technologies (Veeam, Commvault, or similar).
• Strong problem-solving skills and ability to work under pressure in critical situations.
• Familiarity with ITIL v4 processes (Incident, Problem, Change Management).
• Preferred Certifications: MCSE/MCSA, VMware VCP, NetApp NCDA/NCIE, ITIL Foundation.

Work Environment

• Primarily office-based with occasional data center visits.
• Participation in on-call rotation for critical issues.
• May require after-hours work during planned maintenance or urgent incidents.

Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.  
We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.

In order to follow in real time the evolution of your applications and to stay in touch with us, we invite you to create a candidate account. This will take you no more than a minute and will also make it easier for you to apply in the future.

By submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the Group Privacy Policy.