Patient Counsellor

Roles and Responsibilities

Department: Counseling

Designation: Executive-Counseling

JOB RESPONSIBILITY

1) Need to reach Hospital on Time and cross check the cleanliness of the Counseling Room, need to check proper working condition of internet, PC, Printers, Telephone Lines & Swiping Machine., Eye model should be present in Counseling room, Should have pictures of all minor process of normal patient & patient with disease. Should also have videos of all surgery. Check that the Diffusers is working in Counseling Room.

2) Should have complete knowledge of reading MRD, Prescription, Minor reports and surgery process.

3) Whenever a patient comes first of all should make the patient comfortable then should explain the possible problem and its treatment as prescribed, also should clarify the exact cost of treatment and guide properly.

4) Whenever Doctor give consultancy to the preoperative patient need to be present in the consulting chamber & note down the special consent as advised by the Doctor and escalate the same to patient if asked further & take care of the consent before surgery.

5) A routine follow up with Housekeeping team for cleanliness of the Counseling Room & Toilets and make sure for availability of drinking water & Nimbupani for the patients.

6) In coordination with Front Desk & A/Cs team need to take care of Real Time Billing and a frequent cross verification with patients, whether Computer generated bills are provided against their payment.

7) During counseling should take care that the counselor has suggested the best possible treatment & cost for patient`s benefit, if patient is convinced for minor then take the patient to reception for payment

8) To overlook quick reporting , if the patient is convinced for surgery then to give exact date and all check up to be done like IOL power, lab test etc.

9) For any specialty appointment coordinate with immediate reporting authority and take preference of patient & consult with doctor then only finalize appointment.

10) To verify & keep a regular check on conversion ration & should frequently discuss with doctors for patient queries & better response.

11) He/she should be update with current rate list and any new process or lens introduction.

12) He/she should update in surgery appointment register for all patient taking date.

13) The main motto & the top most priority should always be given for Best Patient Care Service & best treatment satisfaction to the patient.

14) Need to maintain proper coordination with all departments of the Hospital to drive the revenue with proper guidance of Operation Manager & Doctors.

15) Before leaving the hospital should report to Operations Manager and need discuss the whole day report in short and should assure the next day smooth opening and operation of the floor.

Desired Candidate Profile

• Must have Good Communication skill.
• Must be soft spoken & Polite.
• Must have experience of Patient Counseling.
• Female Candidate will be considered
• Candidate should have relevant experience in Ophthalmic

Perks and Benefits

• Performance Based Incentives

Contact Person

Aarchi

HR Dept.

(whattsapp/call)