Technical/Hardware support engineer

1 day ago

Bengaluru, Karnataka, India Tech Mahindra Full time ₹ 4,00,000 - ₹ 8,00,000 per year

1-3 Years experience

Location: Bangalore

Shift: Night shift

Process: International Voice

Immediate joiners preferred

Criteria: -

  1. International tech support Background (US customers)
  2. Good communication skills
  3. Dealt with consumers and not internal staff
  4. Computer hardware background. Good at troubleshooting issues related to PCs and laptops
  5. Should have worked in Dell, Lenovo, or HP
  6. Experience 1-3 years or more.
  7. Willing to work in shifts as operations will be 24x7
  8. Candidate available for F2F meeting
  9. Graduate and Undergraduate
  10. 5 Days WFO

What you will be doing:-

  1. Provide initial end user support for customers via phone, Chat or email as needed, with top customer satisfaction as our primary goal.
  2. Ability to quickly understand and resolve customer issues while maintaining a polite and professional demeanor regardless of the situation.
  3. Quickly identify trends, new issues and report them in a useful way to the management.
  4. You will work closely with your team in a reciprocal environment to quickly resolve issues.
  5. Utilize the available product test equipment to reproduce the user reported issues and figure out root cause.
  6. Review issue trends and quickly highlight and provide data to management on hot issues, especially after new driver and product releases.
  7. Requires high level and confident use of our user database management system.
  8. Attend product and driver meetings as needed to ensure support is ready.
  9. Identify and report areas for product/process improvement.

What we need to see:

  • Professional-level social skills, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations.
  • Able to demonstrate leadership skills and take ownership of customer issues reported.
  • Dedication, focus, and follow-through needed to see problems through to resolution
  • Knowledge and experience with Windows operating system, various games and graphical apps including video editing software.
  • At least 1 years of consumer technical support experience with an emphasis on gaming and graphics.
  • Strong computer skills needed to research, diagnose, solve problems, and identify solutions to customer issues
  • Work with HTPCs and other multimedia applications.
  • Having knowledge on Linux and/or Mac OS skills are a strong plus.
  • Deep, hands-on experience with RightNow/Oracle CRM systems.
  • Exceptional follow up and organizational skills
  • Willingness to align with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
  • Outstanding customer service skills and superb communication skills to provide prompt and accurate feedback to customers
  • Superb written interpersonal skills to ensure proper recording of all customer interactions and closure of all presented issues
  • Great written communication skills are required to prepare accurate, clear, and timely reports
  • Commitment to documenting knowledge in the form of knowledge base tech notes and articles
  • Flexibility in terms of task, workloads and schedule are significant for this position

Looking for immediate joiners only. Please drop your resume to

  • Hardware Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Immersivevision Technology Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesInterested in becoming part of a team revolutionizing the Medical Anatomy Study and science PracticalsCofounded by graduates from IIT KGP, DCE and IIM A, Immersive Labz works on cutting-edge medical technology specializing in creating immersive virtual reality experiences for medical professionals. Immersive Labz has been funded and...

  • Hardware Engineer

    3 days ago

    Bengaluru, Karnataka, India 3G HR Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description:JOB LOCATION: Bangalore,IndiaJOB TITLE: Engineer II, HardwareJOB SUMMARY: We are looking for a skilled Engineer II, Hardware to join our team. Thisrole involves designing and developing hardware boards in compliancewith medical standards. Key responsibilities include analysingrequirements, creating detailed hardware specifications,...

  • Lead Hardware Engineer

    7 days ago

    Bengaluru, Karnataka, India WHITELION Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionWhiteLion is at the forefront of intelligent living with its minimalist touch panels and seamless home automation systems, offering comfort and control at your fingertips. Engineered and designed in India, WhiteLion caters to those who appreciate design simplicity and intuitive tech. Our key solutions include responsive touch panels, voice...

  • Technical support

    5 days ago

    Bengaluru, Karnataka, India Joules to Watts Business Solutions Full time ₹ 3,00,000 - ₹ 5,20,000 per year

    We're Hiring | Technical Support Engineer – BangaloreAre you passionate about solving tech issues and helping users?We're looking for a Technical Support Engineer with 1+ year of experience in hardware troubleshooting to join our team in Bangalore (Brook field/Electronic city).What You'll Do- Diagnose and resolve hardware (Laptops,Desktops,Printers) and...

  • Hardware Engineer

    3 days ago

    Bengaluru, Karnataka, India Guru Goutam Infotech Pvt. Ltd. Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Job Description: Hardware EngineerPosition: Hardware EngineerLocation: Jayanagar 3rd Block, BengaluruSalary: 30,000 per month (gross, including PF & PT deductions)(Flexible for highly skilled candidates)Experience: 4+ years in IT Hardware & Service OperationsIndustry: IT Rentals & ServicesField Work: MandatoryCandidates must be from Bangalore and can join...

  • Hardware Engineer

    3 days ago

    Bengaluru, Karnataka, India Skild AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewAt Skild AI, we are building the world's first general purpose robotic intelligence that is robust and adapts to unseen scenarios without failing. We believe massive scale through data-driven machine learning is the key to unlocking these capabilities for the widespread deployment of robots within society. Our team consists of individuals...

  • Hardware Engineer

    3 days ago

    Bengaluru, Karnataka, India Velankani Information Systems Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Hardware Engineer – PCB & Schematic DesignJob Overview:We are seeking a skilled Hardware Engineer with expertise in PCB design and schematic development. The ideal candidate will be responsible for designing, developing, and testing electronic circuits and printed circuit boards (PCBs) for various applications. You will work closely with...

  • Hardware Application Engineer

    5 days ago

    Bengaluru, Karnataka, India Synaptics Incorporated Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Location:Bangalore, IndiaExperience Level:2–4 YearsDepartment:Application/Architectural EngineeringEmployment Type:Contract EmployeeReports To:Senior Design Engineer / Engineering ManagerJob SummaryWe are looking for a highly motivated and detail-orientedApplication Engineer (Hardware)with 2–4 years of experience in electronic board design,...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the Role:We are looking for a skilled Technical Support Engineer to assist our clients with all aspects of technical support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers succeed.Responsibilities:Troubleshooting Hardware Networking/OS...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Nexcen IT Services Pvt Ltd Full time ₹ 2,85,000 - ₹ 3,00,000 per year

    Technical Support EngineerLocation: BangalorePosition Type: Full-TimeONLY Work from OfficeExperience: Fresher (0-1 Years)Shift Timings: Rotational and Night shifts (Should be flexible in shift timings)Interview Process: 2 rounds of interviews (1st Communication round and 2nd Technical Round)Interview Date: 1st Nov 2025(Saturday)Mode: Face to FaceWe are...