SNOW ITOM Architect

3 days ago

Maharashtra India TalentXplore Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Overview: We are seeking a highly skilled ServiceNow ITOM Architect with strong expertise in IT Operations Management (ITOM) and Configuration Management Database (CMDB). The ideal candidate will play a key role in designing, implementing, and optimizing ITOM solutions, ensuring alignment with business needs while driving automation and operational excellence. Key Responsibilities: Lead the design, development, and implementation of ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, Cloud Management, Orchestration, etc.). Architect and maintain an effective and scalable CMDB, ensuring data accuracy and integrity across IT assets and services. Collaborate with cross -functional teams (infrastructure, cloud, network, security, application teams) to integrate ITOM solutions seamlessly. Provide thought leadership and best practices in ITOM and CMDB to stakeholders and project teams. Drive automation initiatives to enhance monitoring, service visibility, and incident/problem resolution. Support upgrades, integrations, and customization of the ServiceNow ITOM suite. Mentor and guide junior engineers and leads within the ITOM/CMDB domain. Required Skills & Qualifications: 6–10 years of experience in ITOM/CMDB roles (SSE, Lead, or Architect level). Strong hands -on experience in ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, and Orchestration. Proven expertise in designing and managing CMDB with best practices and governance models. Experience in integrations with monitoring tools (e.g., SolarWinds, Nagios, Splunk, etc.) and cloud platforms (AWS, Azure, GCP). Strong knowledge of ITIL processes and their application in ITOM/CMDB. Excellent problem -solving, analytical, and communication skills. ServiceNow Certified Implementation Specialist (ITOM/CMDB) or Architect certification is a plus.

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