Snow ITOM Architect

2 hours ago

Noida Uttar Pradesh India, Ghaziabad HCLTech Full time

Looking for Service Now ITOM Architect – Senior Technical Consultant resource/ Service Now Architect

Year of Experience: 10+Years

Location: Noida, Bangalore, Hyderabad, Chennai, Pune



As a technical Architect focusing on building IT Operations Management Process to track and manage CSDM led CMDB and ITOM process life cycle. He will be focusing on ITOM solution, design, development and assist team in CSDM and CMDB configuration on ServiceNow platform. This resource will deliver finalized ServiceNow Discovery and Service mapping Solutions utilizing the ServiceNow Discovery Module.


  • Design and implement ITOM solutions for end-to-end CSDM led Configuration management lifecycle.
  • Ensure data integrity both from the ownership and discovery standpoints
  • Use the common service data model concepts to maintain the data integrity between cmdb and asset as required.
  • Analyze the different CI and data sources (with Discovery, procurement system etc) and establish process and solution for maintaining data integrity coming from multiple sources
  • Monitor CMDB/ITOM Metrics to determine efficiencies: take appropriate actions to modify.
  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions
  • Service Now ITOM Solution, design and process architect experience required.
  • Work with Application SMEs and stakeholders to perform gap analysis and provide solution.
  • Participate in Configuration Management meetings and Story Time where appropriate
  • Review the data being populated into the CMDB and act as product owner of the CMDB
  • Minimum of 10+ years of experience with CMDB/Discovery/Service Mapping/ITOM solutioning.
  • Minimum of 5+year experience with ServiceNow Discovery
  • Have very strong functional knowledge and technical skills.
  • Experience integrating with tools to federate data into the CMDB
  • Experience in IT Asset Management Lifecycle processes (including hardware and software)
  • Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
  • Experience in concepts: XML, JSON/script language, database, Scripting capabilities such as JavaScript, jelly, SQL.
  • Ability to discuss credentials, install a product, discuss network connectivity/design from ITOM aspect with network engineers
  • Experience in Service now customization and SR development.
  • Integration experience using Graph Connector/SQL/Restful API.
  • Candidates with discovery and other ITOM certification will be preferred.



Skill set – Service Now CSDM/CMDB/Discovery, Integration, Service Mapping/Integration/IRE

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