Servicenow Architect

2 weeks ago

Pune Maharashtra, India Saaki Argus & Averil Consulting Full time

**Responsibilities**:

- Review architectural decisions and re-engineer architectures to meet project requirements.
- Design and implement client-facing solutions using ServiceNow.
- Ensure performance-compliant and sustainable solution architecture.
- Analyze and evaluate alternative solutions, recommending cost-effective options.
- Propose data model and design changes, with latitude in determining assignment objectives.
- Design and develop ServiceNow data model to support process integrations.
- Support and coordinate scheduling and execution of releases, upgrades, and deployments.
- Conduct business analysis and gather requirements.
- Learn technology quickly through instruction and self-training.
- Utilize agile methodologies and tools for development.
- Hands-on development experience in ServiceNow modules like CSM, ITSM, ITOM, ITAM.
- Deep understanding of key technologies for ServiceNow integration solutions.
- Stay updated with emerging technology and ServiceNow roadmap capabilities.
- Experience with Agile and Scrum development approaches.
- Strong experience in integrating 3rd party tools using various methods.
- Experience loading data into SNOW from third-party systems.
- Proficiency in UI scripting, UI action, UI policy, etc., in ServiceNow.
- Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO.
- Create technical documentation for reference and reporting.
- Hands-on experience with MID Server integrations.
- Implementation experience in ServiceNow Discovery & ITAM modules.
- Experience in hardware/software asset reconciliation.
- Experience in installing HAM/SAM Modules.
- Knowledge of ITIL modules such as Incident, Problem, Change & Request Fulfillment.

**Qualifications**:

- Ability to build customized dashboards and reports based on client requirements.
- Experience in implementing and customizing CSM Portal, Agent Workspace, and Service Portal.
- Preferred knowledge of TSM, ITOM Event Management, Health Log Analytics, Metrics Intelligence modules.
- Experience in deploying packages across test/production instances.
- Preferably experience with ATF.
- Interest in coaching/mentoring junior engineers and delivering assigned tasks.
- Proficient in slide preparation and presentation skills.

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