manager , uws ops analytics

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of MANAGER , UWS OPS ANALYTICS

Principal responsibilities

• Ability to convert business problem to an analytical problem. Guide a small team of individuals to provide solution to the analytical problem for multiple businesses/region
• Identify business problems/new opportunities to drive higher business value. Diagnose and resolve moderate to complex analytical problems
• End to end project management & hands on delivery when required.
• Providing high-quality analysis and strategy recommendations to business problems.
• Manage delivery within agreed timelines and as per agreed quality standards. Also drive business benefit through self-initiated projects
• Work closely with each business area in order to deliver specific solutions for each businesses bottom-line.
• Lead analytical projects and/or statistical models to include project design, data collection, database design, analysis and presentation of results.
• Closely interact with fraud analytic teams to develop model monitoring capabilities for all WPB fraud models.
• Develop forecasting models and framework to improve forecast accuracy by incorporating historical trends, new drivers and ongoing enhancement to models
• Establish quality standards in terms of timeliness of the projects and accuracy of the deliverables.
• Ability to work effectively as an individual and within a group.
• Ability to be flexible and productive in a fast-paced environment with geographically distributed teams.
• Complete other related duties as assigned and support the Company's Diversity programs.
• Ensure adherence with all the applicable compliance policies (Data security policy, AML, operational risk, Functional manual, Group Compliance Manual, Audit recommendations, Internal Control requirements, regulatory guidelines etc.) and business standards of Organization as applicable. Take timely action on Audit comments and be able to demonstrate compliance with Internal controls.

Major Challenges

• Given the dynamic and ever changing global business situation, the incumbent of this role is expected to surmise the business priority and enable the effective delivery of projects and analysis and meet the ever changing business priorities
• The role holder will be expected to go to the heart of the business problem under consideration, and provide a solution rather than simply present the data
• The role holder is required to take quick decisions in situations where complete information/ data might not exist and he/ she would need to apply business knowledge & intuition to make best case recommendations

Management of Risk/Internal Controls/Compliance:

• The jobholder will continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.
• This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Requirements :

• Graduate or Post graduate degree in quantitative disciplines (Statistics, Economics, Engineering, Mathematics, Operations Research, Management Science) preferable
• Background and experience in Workforce management, Capacity Planning and Operation analytics domain with 2-5 years of relevant analytical experience
• Strong programming knowledge of SAS, SQL R/Python, 2 out of these is must.
• Strong planning, Time management, organizational, analytical, problem-solving skills
• Strong working knowledge on Statistical Analysis concepts and application
• Must be a self-starter and will be required to work under minimal supervision, but with firm deadlines.
• Ability to confidently interact with senior management and communicate and synthesize information in a simple form.
• Besides strong written and verbal communication skills the incumbent is also expected to have strong presentation skills.

What additional skills will be good to have?

• Model monitoring and validation capabilities for traditional and Advance machine learning models.
• Knowledge of forecasting and statistical modelling techniques, market research and multivariate analysis tools (e.g., factor and cluster analysis, conjoint analysis etc.) is a plus
• Experience with Alteryx & VBA programming is preferred.
• Prior experience working on Visualization and dash boarding tools like QlikView, QlikSense or Tableau is an added advantage.

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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