Front Office Manager

7 days ago

Delhi, Delhi, India NuLife hospital Full time ₹ 3,60,000 - ₹ 7,20,000 per year

Key Roles & Responsibilities:1. Patient Reception & Registration

· Supervise the registration and admission process of OPD/IPD patients.

· Ensure accurate data entry and documentation during patient registration.

· Handle patient inquiries with professionalism and empathy.

· Monitor the appointment scheduling process to minimize waiting time.

· Financial counselling/Plan/Treatment charges to be given to the patient initially.

· To check and verify the Day Book entries daily, ensuring that all patient transactions are accurately recorded and reconciled.

· Ensure the refund requisition to be submitted to finance department regularly.

· To conduct daily rounds of the hospital to review facility conditions and ensure patient services are being delivered as per standards.

· To focus on converting inquiry leads into admissions and contribute to generating revenue for the hospital.

2. Staff Management & Coordination

· Lead, train, and supervise front office executives, receptionists, and help desk staff on regular basis.

· Ensure adherence to grooming, behaviour, and communication protocols.

· Prepare duty rosters and ensure adequate staffing for all shifts.

· Address internal conflicts and grievances in a timely manner.

3. Operational Management

· Ensure timely patient discharges and admissions as per consultant instructions.

· Coordinate with departments (billing, nursing, diagnostics, etc.) for seamless patient experience.

· Oversee waiting area cleanliness, patient flow, and queue management.

· Ensure patients are guided correctly for tests, consultations, and treatments.

4. Service Excellence

· Maintain a welcoming and respectful environment for patients and visitors.

· Monitor and improve patient satisfaction scores through regular feedback collection.

· Train the team in soft skills, complaint handling, and service etiquette.

5. Compliance & Documentation

· Ensure front office staff adheres to hospital policies, SOPs, and patient care protocols.

· Maintain all records and registers as per hospital and NABH norms.

· Report daily footfall and admission/discharge data to higher management.

· Maintain confidentiality of patient data and comply with hospital privacy policies.

6. Issue Resolution

· Act as the first point of escalation for any patient grievances or staff issues.

· Ensure timely resolution and report major concerns to the Hospital Administrator.

· Monitor delays or bottlenecks in patient handling and resolve operational gaps.

Interested Candidate may apply on

Job Type: Full-time

Pay: ₹30, ₹60,000.00 per month

Work Location: In person

  • Front office manager

    1 week ago

    Delhi, Delhi, India adriyana solutions Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Company - Tumble houseContact person - Akanksha only WhatsApp do not call )Salary -40,000-50,000( per month )Only for female candidatesExp - 3-6 yrsExcellent communication skillsWeekends are working only weekly offFront Office Manager job descriptionWe are looking for a pleasant, organized and friendly Front Office Manager to join our team As a Front Office...

  • Front Office Manager

    1 day ago

    Delhi, Delhi, India ConsultantKart Full time ₹ 4,20,000 per year

    We are looking for a personable, organized, and customer-focused Front Office Manager to manage our front desk operations. The ideal candidate will be the first point of contact for visitors and clients, providing a positive and professional impression of the company while ensuring smooth day-to-day front office functioning.Key Responsibilities:Greet and...

  • Front Office Manager

    1 day ago

    Delhi, Delhi, India Northrise Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionNorthrise is a visionary developer committed to transforming North India's residential and commercial landscapes with innovative designs and sustainable practices. Dedicated to building integrated, eco-conscious communities, we aim to redefine modern living and working in Greater Noida. With meticulous planning and a forward-thinking...

  • Front Office Manager

    5 days ago

    Delhi, Delhi, India Marriott International, Inc Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival...

  • Assistant Front Office Manager

    1 week ago

    Delhi, Delhi, India Naukri Hospitality Jobs Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    We are looking for a skilled Assistant Front Office Manager to join our team in the hospitality industry. The ideal candidate will have a strong background in front office operations and management, with excellent communication and customer service skills.Roles and ResponsibilityManage front office staff and ensure high levels of customer...

  • Assistant Front Office Manager

    3 days ago

    Delhi, Delhi, India Marriott International Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationJW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India, 110037ScheduleFull TimeLocated Remotely?NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on...

  • Front Office Executive

    3 days ago

    Delhi, Delhi, India GPC Medical Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionWe are looking for an experienced Front Office Executive to manage our front desk operations and provide excellent service to our clients, partners, and visitors. The right candidate will have strong leadership qualities, great attention to detail, and a passion for creating a positive customer experience, especially in the healthcare...

  • Front Office Executive

    2 weeks ago

    Delhi, Delhi, India GPC Medical Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for an experienced Front Office Executive to manage our front desk operations and provide excellent service to our clients, partners, and visitors. The right candidate will have strong leadership qualities, great attention to detail, and a passion for creating a positive customer experience, especially in the healthcare sector.Key...

  • Front Office Executive

    1 day ago

    Delhi, Delhi, India Ims Mercantiles Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job SummaryDigitek ) is looking for a smart, presentable, and proactive Front Office Executive to manage reception responsibilities along with basic admin tasks and calling activities. The ideal candidate should have good communication skills, and the ability to multitask effectively.Key ResponsibilitiesGreet and assist visitors, clients, and employees at...

  • Front Office Executive

    1 week ago

    Delhi, Delhi, India Haveli Dharampura Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionHaveli Dharampura, an extraordinary 19th-century residence in Old Delhi, has been meticulously conserved and restored, earning the prestigious UNESCO Asia-Pacific Award for Cultural Restoration in 2017. Named after the locality 'Dharampura', it houses 26 rooms and a signature restaurant, 'Lakhori', named after the traditional bricks used...