
Front Office Manager
6 days ago
Key Roles & Responsibilities:1. Patient Reception & Registration
· Supervise the registration and admission process of OPD/IPD patients.
· Ensure accurate data entry and documentation during patient registration.
· Handle patient inquiries with professionalism and empathy.
· Monitor the appointment scheduling process to minimize waiting time.
· Financial counselling/Plan/Treatment charges to be given to the patient initially.
· To check and verify the Day Book entries daily, ensuring that all patient transactions are accurately recorded and reconciled.
· Ensure the refund requisition to be submitted to finance department regularly.
· To conduct daily rounds of the hospital to review facility conditions and ensure patient services are being delivered as per standards.
· To focus on converting inquiry leads into admissions and contribute to generating revenue for the hospital.
2. Staff Management & Coordination
· Lead, train, and supervise front office executives, receptionists, and help desk staff on regular basis.
· Ensure adherence to grooming, behaviour, and communication protocols.
· Prepare duty rosters and ensure adequate staffing for all shifts.
· Address internal conflicts and grievances in a timely manner.
3. Operational Management
· Ensure timely patient discharges and admissions as per consultant instructions.
· Coordinate with departments (billing, nursing, diagnostics, etc.) for seamless patient experience.
· Oversee waiting area cleanliness, patient flow, and queue management.
· Ensure patients are guided correctly for tests, consultations, and treatments.
4. Service Excellence
· Maintain a welcoming and respectful environment for patients and visitors.
· Monitor and improve patient satisfaction scores through regular feedback collection.
· Train the team in soft skills, complaint handling, and service etiquette.
5. Compliance & Documentation
· Ensure front office staff adheres to hospital policies, SOPs, and patient care protocols.
· Maintain all records and registers as per hospital and NABH norms.
· Report daily footfall and admission/discharge data to higher management.
· Maintain confidentiality of patient data and comply with hospital privacy policies.
6. Issue Resolution
· Act as the first point of escalation for any patient grievances or staff issues.
· Ensure timely resolution and report major concerns to the Hospital Administrator.
· Monitor delays or bottlenecks in patient handling and resolve operational gaps.
Interested Candidate may apply on
Job Type: Full-time
Pay: ₹30, ₹60,000.00 per month
Work Location: In person
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