Senior Manager

1 week ago

Navi Mumbai, Maharashtra, India Hexaware Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

The Senior Manager will lead initiatives in Transformation, Process excellence, and delivery excellence within Service delivery thats operational in hybrid mode and includes BPS + IT operations, for Client(s) in the Financial services / Capital markets sector.

This role entails Identify, Lead, Manage, Mentor &/or execute Process improvements, Technology-enabled project initiatives with an objective of reducing cost and increasing efficiency / productivity for this BPS + IT Ops delivery engagement.

Roles & Responsibilities:

  • Identify, Lead & execute projects that harness one or many solution levers like Process re-engineering, Technology-enabled intervention, Automation etc. focusing on Improving efficiency, realizing Productivity benefits, per SOW / Contractual commitments
  • Process review, analysis, transformation within the financial services construct
  • Drive continuous improvement initiatives across BPS + IT operations delivery teams
  • Implement Best practices for IT operations to enhance efficiency and effectiveness, across the SDLC lifecycle
  • Develop and manage relevant metrics and KPIs to measure Delivery excellence with an analytical mindset for measuring the complex, unknowns etc. of processes
  • Collaborate with Global cross-functional, virtual teams to identify and successfully deliver Continuous improvement, Automation initiatives
  • Effectively project manage a portfolio of Improvement / Transformation & Change initiatives across various work streams
  • Report on progress and keep Org. Leadership, client stakeholders etc. closely appraised of progress and delivery
  • Support, Drive and improve a Delivery team-wide process innovation program that can drive the identification and delivery of operational improvements, especially automation
  • Stay abreast to the latest tools and technologies and the upcoming trends, as relevant to Ops delivery
  • Drive & foster a culture of continuous process improvement and collaboration within the team
  • Engage with global, cross-functional stakeholders (Client & Org. internal) including Leadership stakeholders, to understand business requirements/asks and align relevant Continuous / Process improvement strategies.

Preferred candidate profile

  • Minimum 12 years of relevant industry experience
  • Proven experience in Continuous improvement/Process Excellence role, preferably within IT operations of a Banking, Fin. Services institution
  • Robust understanding of Process excellence frameworks and methodologies like Lean, Six sigma, Lean IT, Business process re-engineering etc.
  • Possess strong understanding of various SDLC methodologies including but not limited to Agile, Scrum, Waterfall, DevOps etc. & Best practices employed within the overall SDLC lifecycle
  • Learning agility is a must, with commitment to understand the Business domain, Tech landscape and ability to devise, implement effective solutions, best practices etc. for achieving expected outcomes
  • Relevant certification and Practical knowledge in Process improvement / Innovation approaches (e.g. Six Sigma, Lean, Design thinking etc.).
  • Excellent analytical and problem-solving skills. Must possess a Solution-oriented & Transformation mindset

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