Senior Operations Officer

1 week ago

Mumbai, Maharashtra, India Citi Full time ₹ 4,00,000 - ₹ 12,00,000 per year

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

  • Update help content used by Knowledge Hub end users to service client inquires, as needed
  • Execute work assigned, including annual review certification and change requests
  • Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
  • Conduct needs assessment and update content or develop content related solutions according to business requirements
  • Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
  • Monitor work progression ensuring completion of assignments by requested due date
  • Ensure consistent application of team process controls
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 4-6 years relevant experience
  • Proficient in Microsoft Office
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills


Education:

  • Bachelor's degree/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

  • Senior Manager

    3 days ago

    Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DepartmentRevenue | RevenueJob posted onSep 02, 2025Employee TypePermanentExperience range (Years)5 years - 7 yearsFunctional AreaMaster Team NameSr. Manager – Revenue (Business Strategy & Growth)Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments...

  • Chief Operations Officer

    3 days ago

    Mumbai, Maharashtra, India Intellectual Capital Hr Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Position OverviewThe Chief Operating Officer (COO) will be responsible for driving and overseeing the end-to-end operations of Asset Reconstruction Company. The incumbent will play a pivotal role in streamlining processes, ensuring effective governance, and aligning business functions with the companys strategic objectives. The role requires a strong...

  • Chief Operating Officer

    7 days ago

    Navi Mumbai, Maharashtra, India StockHolding Document Management Sevices (StockHolding DMS) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Chief Operating Officer (COO)Company Overview: StockHolding Document Management Services Ltd is a dynamic and innovative leader in the field of Document Management. With a strong focus on Digitization, Billing, Workflow Management, and Project Management solutions, we are committed to revolutionizing the way organizations handle their critical...

  • Senior Operations Officer

    1 week ago

    Mumbai, Maharashtra, India Citi Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Ops Sup Analyst 2 is an intermediate level position responsible...

  • Senior Operations Manager

    7 days ago

    Mumbai, Maharashtra, India Taskus Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    *What We Offer:*At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive...

  • Senior Liaisoning Officer

    3 days ago

    Mumbai, Maharashtra, India NewtonAI Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Senior Liaisoning Officer – Political and Business LiaisoningLocation:Mumbai, with occasional statewide/nationwide travelRole Summary:This is a high-impact, senior-level role that involves direct liaison with senior police officials, bureaucrats, political stakeholders, and business entities. You will act as the founder's trusted representative across...

  • Hr Operations Associate

    1 day ago

    Mumbai, Maharashtra, India State Bank Operations Support Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Location: Mumbai (Worli )Job Type : Work from OfficeDepartment : Human ResourcesExperience: 2 Years plusEducation : minimum GraduationAbout the organizationIncorporated in Jul 2022, State Bank Operations Support Services is a wholly owned subsidiary of SBI for providing Operations Support Services to SBI.About the roleWe are seeking an experienced and...

  • Operating Officer

    5 days ago

    Mumbai, Maharashtra, India The Art Of Living HR Full time ₹ 2,69,000 - ₹ 13,99,749 per year

    Key Responsibilities:Strategic Leadership: Work closely with the CEO and senior leadership team to design and implement business strategies, plans, and procedures aligned with the company's vision.Business Operations: Oversee day-to-day operations across functions including Sales, Marketing, Projects, Finance, HR, and Customer Service.Sales & Business...

  • Trade Finance Officer

    3 days ago

    Mumbai, Maharashtra, India Federal Operations And Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesResources shall advise the customers for facilities sanctioned to them.Requests submitted by the customers shall be attended with due responsibility and ensure completion. The same shall be informed to customers as well.Queries raised by the customers shall also be attended and responded to their satisfaction.Shall keep a warm business...

  • Office Operations Associate

    1 day ago

    Mumbai, Maharashtra, India Boheim Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Title: Office Operations AssociateLocation: Bandra West, MumbaiType: Full Time, On-SiteRole Overview:Boheim seeks a reliable Office Operations Associate for our Bandra West office. This on-site role supports smooth daily operations, ensuring everything in the office runs like clockwork.Key Responsibilities:Manage office supplies, inventory, and...