
Customer Care Professional
1 week ago
Responsibilities:
· Manage day-to-day support enquiries of Call Center Support Team.
· Handle and resolve escalated customer queries from the Call Center Support team in a timely and professional manner.
· Create Prepaid and Cash-on-Delivery (COD) orders originating from abandoned carts to ensure conversion and customer satisfaction.
· Address and resolve all types of customer escalations across multiple support channels (voice, chat, email, & social media).
· Support and participate in various internal customer service operations and process improvement initiatives.
· Ensure high levels of customer satisfaction through exceptional service and proactive problem-solving.
· Manage customer enquiries on social platforms.
Eligibility Criteria:
· Graduate in any discipline.
· Minimum of 2 years of experience in a blended customer support role (voice, email, chat, & social media).
· Strong communication skills, both verbal and written.
· Ability to manage high-pressure situations with professionalism and empathy.
· Proficiency in CRM tools and customer support systems is an added advantage.
· Proficiency in Microsoft Office.
Job details
7-day working environment.
Rotational week off and shift
Working hour window 09:30 AM to 09:00 PM
Location: GGN
Job type: Work from the office.
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