Audio Visual Subject Matter Expert

Role: AV Subject Matter Expert

Location: Pune, India (on client site)

Salary: Negotiable (Dependent on experience), plus company benefits

Hours: Monday - Friday; 40 hours a week; a shift-based system with rotational shifts:

• Shift I - 6 AM to 3 PM

• Shift II - 9 AM - 6 PM

• Shift III - 10 AM -7 PM

• Sunday (Night) - 10 PM - 7 AM

  (should be open to working weekends as necessary against compensatory off days during the working week)

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

We now have a brand new opportunity for an Audio Visual Subject Matter Expert / Lead Service Engineer to provide hands-on technical support for AV systems including Crestron, QSC, Appspace, Vbrick, Cisco, and Microsoft Teams Rooms (MTR).

In this role, you will focus on advanced troubleshooting, ticket resolution, and remote guidance for on-site engineers. You will contribute to the efficiency and reliability of AV services by delivering high-quality support and maintaining documentation.

This is a technical role focused solely on AV troubleshooting, execution and problem-solving.

Key responsibilities:

• Deliver advanced remote technical support for AV systems across global locations

• Troubleshoot and resolve issues using tools such as Crestron Toolbox, Q-SYS Designer, MTR Admin Center, etc.

• Provide real-time support and step-by-step guidance to on-site engineers for physical interventions when required

• Identify recurring issues and document technical insights for team reference

• Work closely with fellow AV SMEs, network engineers, and stakeholders to resolve complex technical problems

• Support escalation processes by providing timely and thorough responses to high-priority issues, under the guidance of the team lead

• Assist in creating and updating internal documentation, including FAQs, playbooks, and troubleshooting guides

• Contribute technical insights and lessons learned to support the broader AV support team

• Use Crestron Toolbox and associated tools (SMPL Debugger, Text Console, DM Tool, etc.) for remote diagnostics

• Troubleshoot issues with Crestron control panels, processors, and switchers

• Support firmware updates and configuration reviews as directed

• Troubleshoot Q-SYS audio signal flow, DSP issues, and network conflicts

• Use Q-SYS Designer Software to remotely investigate and resolve AV concerns

• Diagnose issues related to digital signage content, playback, and scheduling

• Manage Appspace user configurations and troubleshoot display integrations remotely

• Support live and on-demand video streaming troubleshooting.

• Monitor and configure encoder settings and stream delivery pathways.

• Troubleshoot Cisco video endpoints and room systems (Webex Rooms, codecs, touch panels)

• Remotely troubleshoot MTR peripherals (displays, cameras, microphones)

• Resolve issues with call quality, connectivity, and meeting platform integration

Skills and experience:

• Solid corporate experience, with a proven background in providing AV technical support

• Advanced knowledge of Crestron, Q-SYS, Appspace, Vbrick, Cisco, and MTR systems, covering control, audio, video, and network integration.

• Experience with Crestron Toolbox & Q-SYS Designer is mandatory

• Strong troubleshooting skills for complex hardware, software, and network issues across AV platforms

• Ability to clearly explain technical details to team members, clients, and stakeholders

• Certifications: CTS, Crestron, QSC, or Microsoft certifications are preferred.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you'll be part of a multi-award-winning team made up of the industry's most innovative professionals.

We are proven: The world's leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world's best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You'll be working with alongside the world's leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.