AV Subject Matter Expert

Role: Audio Visual Subject Matter Expert

Contract Type: Permanent

Location: Pune, India

Kinly is a global leader in Audio Visual and Unified Communications technology, partnering with numerous high-profile organizations to enhance collaboration, engagement, and productivity. We design, engineer, and support AV and collaboration technology solutions that deliver real business value and exceptional user experiences.

We now have a new opportunity for someone to join Kinly's dynamic and international AV team, to play a pivotal role between Project Managers, Program Managers and our prestigious client in the commissioning of systems, whilst also being the primary technical support contact through out project delivery stages.

Key responsibilities:

• Act as the primary commissioning contact, to ensure that systems are installed to our strict commissioning guidelines and policies and within the specified timeframe.

• Ensure asset information is accurately captured and entered to the online platform provided internally or externally from client.

• System configurations – QCS, APC, Crestron, and any network device.

• Program uploading – Crestron, QSC, and any AV device.

• Provide in depth troubleshooting remotely.

• Undertake advanced fault finding & troubleshooting.

• Support Project Managers in the successful delivery of all projects within project timeline.

• Communication with local and global teams to ensure smooth project delivery.

• Liaise with suppliers and manufacturers to ensure technical knowledge is gained to successfully deliver projects (Cisco/Crestron/Extron/Samsung/Microsoft and various others).

• Attend system handover meeting with project team and client when required.

• Communicating with Technical Specialists including manufacturers and client.

• Creation of documentation by following client and company standard.

• Full in inspection forms accurately and in timely manner (System checklist, commissioning checklist, any SME related checklist).

• Meeting Project Managers in weekly basis to fully understand the assigned work tasks, be able to prioritize the tasks based on project requirement and be able to complete the tasks within agreed schedule.

Skills and experience:

• Excellent technical knowledge of AV & VC equipment from all major brands.

• Knowledge & understanding of Network Concepts & Protocols.

• Knowledge & understanding of Microsoft Office 365, Microsoft Teams & Teams Rooms, Microsoft Pro Portal.

• Excellent problem solving and troubleshooting skills in IP technologies, also in Support or Service desks environment.

• Ability to read and work to schematic drawings.

• Good command of written and spoken English.

• Excellent organizational skills and the ability to work on multiple projects.

• Detail-oriented.

• Ability to work as part of a global team and on an individual basis.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you'll be part of a multi-award-winning team made up of the industry's most innovative professionals.

We are proven: The world's leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world's best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You'll be working with alongside the world's leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.