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Supervisor, Billing Operations
2 weeks ago
See yourself at Twilio
Join the team as Twilio's next Supervisor, Billing Operations.
About the job
This position is needed to support the order management and billing function. In this role, you'll work closely with Deal Operations, Revenue Accounting, and Sales to see orders through to invoicing. You'll support a team out of India, and partner with global team members in India, Ireland, and the United States.
Responsibilities
In this role, you'll:
- Lead and supervise an international team of analysts in order management and billing operations to ensure timely and accurate order processing, including invoice generation
- Respond to or provide resolutions for internal and external customer inquiries in a timely manner, including handling escalations from billing, collections and order management analysts
- Review validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts
- Execute and own SOX compliant month end reconciliations over billing and provisioning, ensuring completeness and accuracy
- Support quarterly and annual inquiries, requests, and activities originating from our external and internal auditors and tax consultants
- Participate in and coordinate new process implementations, operational improvements, system enhancements, and training new team members
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table
*Required:
- 5+ years experience in a billing operations role
- Experience with Zuora, and Salesforce
- Experience with supporting team members from a supervisory standpoint
- Excellent communication skills for internal and external stakeholders
- Proficiency in Excel
- Strong attention to detail
- Ability to prioritize and multitask throughout high volume order processing
- Ability to identify, analyze, and resolve issues independently
- Collaborative working style and experience working cross-functionally
- Ability to support flexible timezone meetings periodically
Desired:
- Experience working in the SaaS/technology industry
- Experience working with an international team
- Knowledge of and experience with SOX controls
Location
This role will be remote, and based in India.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Approximately 5% travel is anticipated
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
